by 16kevinl Contributor
Contributor

Huawei p20 pro and 4G+

Hi all, my wife has recently purchased a P20 Pro on EE and has remarked that since she's had the phone she's never seen the 4G+ indicator. Does anyone have any idea if it actually lights up on EE or whether it's jut restricted to the 4G indicator whatever the speed and flavour of 4G? Thank you

31 REPLIES 31
by
EE Employee

Re: Huawei p20 pro and 4G+

Hi @16kevinl and welcome to the community.

 

4G+ is not currently available in all location so this is why your wife may not be seeing the 4G+ pop-up.

 

Many thanks,

 

Lee

by 16kevinl Contributor
Contributor

Re: Huawei p20 pro and 4G+

Hello @Lee_H and thank you Smiley LOL

 

I guess I should have said that my wife previously used a Samsung S8+ which did show the 4G+ indicator from time to time.

 

We travelled recently from South Wales to Bournemouth and previously we would have seen the indicator come and go on a number of occasions. On the P20 Pro we've never seen it yet. Incidentally we live in Cardiff which is designated as a 4G+ supported location. 

by
EE Employee

Re: Huawei p20 pro and 4G+

Hi @16kevinl

 

Thank you for the further clarification on this.

 

Let me do some digging and I'll get back to you.

 

Many thanks,

 

Lee

by
EE Employee

Re: Huawei p20 pro and 4G+

@16kevinl

 

So I can try to assist, please can I take your postcode and I'll do some digging.

 

Many thanks,

 

Lee

by 16kevinl Contributor
Contributor

Re: Huawei p20 pro and 4G+

@Lee_H Thank you

 

The Post Code is CF11 7PE.

 

Also worth a mention - The P20 Pro manual states there is (can be) a 4G+ indicator and in settings there is a switch for High Speed LTE which is switched on. 

 

 

by
EE Employee

Re: Huawei p20 pro and 4G+

Hi @16kevinl

 

I will certainly check now for you.

 

Many thanks,

 

Lee

by 16kevinl Contributor
Contributor

Re: Huawei p20 pro and 4G+

Hi @Lee_H

 

What did you manage to find uot anything on this please?

by
EE Employee

Re: Huawei p20 pro and 4G+

Hi @16kevinl

 

Sorry for the delay in replying.

 

I have checked our coverage in the postcode area and can see that there is no 4G+ in that particular area.

 

Many thanks,

 

Lee

by FurstyFerret Contributor
Contributor

Re: Huawei p20 pro and 4G+

Just to add to this - I have a P20 Pro and can confirm that it definitely doesn't support 4G+ on EE. 

 

Tried it in a few areas that my S8 could pull down 4G+. 

 

I'm not sure why that is, as it should be able to access the relevant LTE bands, but for the time being you'll only get standard 4G.

 

It's fine if you take it out of the UK though... 

by 16kevinl Contributor
Contributor

Re: Huawei p20 pro and 4G+

Thanks for the input @FurstyFerret I really appreciate it.  We did wonder as we have travelled a lot in recent weeks but never once seen it connect to 4G+. We have also just returned from the Algarve, Portugal and didn't see it there but I've no idea what coverage to expect.

 

I wonder why this is, and why EE never told us this in their sales pitch??

 

A lookup on the Huawei UK website says the phne supports the following bands 

4G FDD-LTE, TD-LTE: B1/B2/B3/B4/B5/B6/B7/B8/B9/B12/B17/B18/B19/B20/

B26/B28/B32/B34/B38/B39/B40. I've seen bands 7 and 20 mentioned in other posts as providing 4G+ so I assume it's EE who are throttling the unit? 

 

Sounds like a call to EE is in order.... 

by
EE Employee

Re: Huawei p20 pro and 4G+

@FurstyFerret and @16kevinl

 

I have just spoken to the device specialist team and they confirm the device only has HSDPA and LTE.

 

No LTE+ Unfortunately.

 

Many thanks,

 

Lee

 

by 16kevinl Contributor
Contributor

Re: Huawei p20 pro and 4G+

Thanks @Lee_H though @FurstyFerret mentioned I believe that his phone works fine on 4G+ outside the UK suggesting it is an EE decision not to be supporting 4G+ within the UK.

 

I thnk I mentioned before that one of the menu options in the device is related to High Speed LTE which is switched on (I'll confirm the exact name later) and this is unique to this device on EE as the option isn't available in my own device on a different network which doesn't support 4G+.

by
EE Employee

Re: Huawei p20 pro and 4G+

Let me look into this for you further @16kevinl

 

Many thanks,

 

Lee

by kurtph1969 Established Contributor
Established Contributor

Re: Huawei p20 pro and 4G+


@Lee_H wrote:

Let me look into this for you further @16kevinl

 

Many thanks,

 

Lee


So if I'm paying for £2 per month 4G Speed Boost, I'm actually wasting my money as this won't work on the P20 Pro??!

by Star Contributor
Star Contributor

Re: Huawei p20 pro and 4G+

The P20 Pro definitely supports 4G+, ie Carrier Aggregation, as it's Cat 18 LTE for up to 1.2gbps and I was out with a friend last week in Manchester and he was getting speeds very significantly above what you could get on a 4G single carrier only device.

 

However, as it is EE purchased, it does not display the 4G+ symbol. It still supports it though.

@Lee_H

by kurtph1969 Established Contributor
Established Contributor

Re: Huawei p20 pro and 4G+


@Peter_C wrote:

The P20 Pro definitely supports 4G+, ie Carrier Aggregation, as it's Cat 18 LTE for up to 1.2gbps and I was out with a friend last week in Manchester and he was getting speeds very significantly above what you could get on a 4G single carrier only device.

 

However, as it is EE purchased, it does not display the 4G+ symbol. It still supports it though.

@Lee_H


Thanks for that Peter. Some are saying that it's not supported on EE so that's good to know what you've confirmed. I'll be in Blackpool town centre later today, where I know there's good 4G+ coverage, so I'll check this. Disappointing on no indicator on the phone though (my previous phone, Samsung Galaxy S6 was unbranded, but did display 4G+ on EE).

by NP3 Contributor
Contributor

Re: Huawei p20 pro and 4G+

Screenshot_20181027-152152.jpg

 

Getting some pretty impressive cellular download speeds on my ee P20P while holidaying in France.

by
EE Community Support Team

Re: Huawei p20 pro and 4G+

Looking good @NP3!

 

I hope you're having a great time in France 🙂

 

Jon

by NP3 Contributor
Contributor

Re: Huawei p20 pro and 4G+

No 4g+ symbol but i assume at these speeds thats that's what Im connected to.

Suggests the phone has the capability - my P20 Pro was bought on an essential contract.

However, Ive never experienced anything like these speeds at home!

Why is the EE network back home so slow in comparison..

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