by claricerose_096 Investigator
Investigator

Huawei mate 20 Pro apps not clearing

Hi, 

 

Not sure if anyone else is having the same problem. I have the Huawei Mate 20 Pro and the apps are not clearing/closing properly when I use the button next to the home button  It used to work but now I need to do each app individually? Does anyone e know how to fix?? Thank you 

9 REPLIES 9
by Ace Contributor
Ace Contributor

Re: Huawei mate 20 Pro apps not clearing

Hi @claricerose_096

 

Welcome to the EE Community,

 

@BrendonH might be able to help.

by Brilliant Contributor
Brilliant Contributor

Re: Huawei mate 20 Pro apps not clearing

What is happening now when you click the button next to the home button?


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Community Support Team

Re: Huawei mate 20 Pro apps not clearing

Hi @claricerose_096,

 

Welcome to the EE Community.

 

Do you mean the back button (to the left of the home button)?

 

It's normal for apps to stay open in the background until you close them by swiping them away from the app overview screen. (Accessed by pressing the button to the right of the home button)

 

Thanks

 

James

by claricerose_096 Investigator
Investigator

Re: Huawei mate 20 Pro apps not clearing

@James_B no I mean the button to the right when you go onto the overview if I clear all the apps it doesn't do anything. I need to swipe each one away individually for them to close instead of using the bin 

by
EE Community Support Team

Re: Huawei mate 20 Pro apps not clearing

Thanks for clarifying @claricerose_096

 

What happens when you press the bin button now? It should clear all apps that aren't actively is use, for example a Music app that is currently playing would remain open.

 

James

by claricerose_096 Investigator
Investigator

Re: Huawei mate 20 Pro apps not clearing

@James_B it just doesn't do anything now? It used to work. It doesn't get rid of anything now 🤷‍♀️

by
EE Community Support Team

Re: Huawei mate 20 Pro apps not clearing

@claricerose_096 - I've just tested this on a Huawei phone, running EMUI 9.0.0, and it's working as usual. Do you know which software version you have?

 

Do all apps remain on the overview screen when you press the bin button?

 

James

by claricerose_096 Investigator
Investigator

Re: Huawei mate 20 Pro apps not clearing

@James_B

 

I've just checked and mine is running the same software. All the apps just stay there when you press the bin.. It worked until a few days ago! 

by
EE Community Support Team

Re: Huawei mate 20 Pro apps not clearing

Have you tried restarting your phone @claricerose_096?

 

James

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