by spinningfish Contributor
Contributor

Huawei P9 Update

Hello. 

 

I've literally just received an update for my Huawei P9 - the first since I got the phone back in September 2016.

 

It's taken me from EMUI 4.1.1 to EMUI 4.1.3, so I'm still on Android 6.

 

I've noticed that other community members were upgraded to EMUI 5 (Android 7) during the middle of last month!

 

Why have I not got the same?

 

Many thanks 

 

 

11 REPLIES 11
by Grand Master
Grand Master

Re: Huawei P9 Update

Hi, 

 

Did you get your phone from EE?

 

Tried using the PC app to update? 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by spinningfish Contributor
Contributor

Re: Huawei P9 Update

Hi Northener.

@Northerner wrote:

Hi, 

 

Did you get your phone from EE?

 

Tried using the PC app to update? 

 

Thanks 


Thanks for coming back to me. Yes, I bought it from the EE store. I've just plugged it into the PC and it says I'm on the latest version. Could it be that perhaps when it went in for a warranty repair, for a faulty battery, that somehow it was taken off EE firmware? On the paperwork it said that my firmware has been upgraded, but it was still on 4.1.1 when i started it up. Thanks again!
by
EE Community Support Team

Re: Huawei P9 Update

Hi @spinningfish,

 

Welcome to the EE Community.

 

Is it the P9 or the P9 lite?

 

Thanks

 

James

by spinningfish Contributor
Contributor

Re: Huawei P9 Update


@James_B wrote:

Hi @spinningfish,

 

Welcome to the EE Community.

 

Is it the P9 or the P9 lite?

 

Thanks

 

James


Hi James

It's the regular P9.

Many thanks!

by
EE Community Support Team

Re: Huawei P9 Update

Hi @spinningfish,

 

In Settings>About phone, what shows under 'Build number'?

 

Thanks

 

James

by spinningfish Contributor
Contributor

Re: Huawei P9 Update


@James_B wrote:

Hi @spinningfish,

 

In Settings>About phone, what shows under 'Build number'?

 

Thanks

 

James



@James_B wrote:

Hi @spinningfish,

 

In Settings>About phone, what shows under 'Build number'?

 

Thanks

 

James


Hi James

EVA-L09C432B210

 

Thanks!

by
EE Community Support Team

Re: Huawei P9 Update

Hi @spinningfish,

 

You are still on EE firmware.

 

Please get in touch with customer services so our technical team can look into this for you.

 

Thanks

 

James

by spinningfish Contributor
Contributor

Re: Huawei P9 Update

Will do.

Many thanks.

by
EE Employee

Re: Huawei P9 Update

by spinningfish Contributor
Contributor

Re: Huawei P9 Update

Still stuck on EMUI 4. 

 

Have officially tried everything to get the phone to update. HiCare, Hi Suite, factory reset, cleared cache on Updater app and nothing. I don't know what else to do! 

 

My contract runs out in September too.

 

It's really not on. 

by
EE Employee

Re: Huawei P9 Update

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