by Saba90 Investigator

Huawei P9 Update

Hi there, 

Yesterday I recieved the notification for the system update I didnt have to update it but today I wanted to update the the notification has gone I went to the setting to check for updates manually but it says it is up to date but when I go on the info tab it is still 6.0!!


It is not letting me update 😞 

by Grand Master
Grand Master

Re: Huawei P9 Update



Try connecting to your PC and updating via Huawei PC software. 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Saba90 Investigator

Re: Huawei P9 Update

I tried doing that too via the HiSuite and it says exactly the same!!

EE Community Support Team

Re: Huawei P9 Update

Hi @Saba90


Welcome to the community and thanks for posting. 🙂


It may be worth backing up, then restoring the device to factory settings. This may force it onto the new software version:-


  1. From the home screen, swipe left.
  2. Tap Settings.
  3. Scroll to and tap Advanced settings.
  4. Scroll to and tap Backup & reset.
  5. Tap Factory data reset.
  6. Tap Reset phone.
  7. Tap Reset phone.


The device has been restored to factory settings.



by Saba90 Investigator

Re: Huawei P9 Update

Hi Chris, 


I actually tried that too yesterday thinking it would work but nope still no luck at all.


It is really a strange thing to happen all of a sudden!!

EE Community Support Team

Re: Huawei P9 Update

Morning @Saba90


Thanks for trying this.


Give this a couple of days and see if the update appears again for you.


Let us know how you get on.



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