by Saba90 Investigator
Investigator

Huawei P9 Update

Hi there, 

Yesterday I recieved the notification for the system update I didnt have to update it but today I wanted to update the the notification has gone I went to the setting to check for updates manually but it says it is up to date but when I go on the info tab it is still 6.0!!

 

It is not letting me update 😞 

5 REPLIES 5
by Grand Master
Grand Master

Re: Huawei P9 Update

Hi, 

 

Try connecting to your PC and updating via Huawei PC software. 

 

Thanks 




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by Saba90 Investigator
Investigator

Re: Huawei P9 Update

I tried doing that too via the HiSuite and it says exactly the same!!

by
EE Community Support Team

Re: Huawei P9 Update

Hi @Saba90

 

Welcome to the community and thanks for posting. 🙂

 

It may be worth backing up, then restoring the device to factory settings. This may force it onto the new software version:-

 

  1. From the home screen, swipe left.
  2. Tap Settings.
  3. Scroll to and tap Advanced settings.
  4. Scroll to and tap Backup & reset.
  5. Tap Factory data reset.
  6. Tap Reset phone.
  7. Tap Reset phone.

 

The device has been restored to factory settings.

 

Chris

by Saba90 Investigator
Investigator

Re: Huawei P9 Update

Hi Chris, 

 

I actually tried that too yesterday thinking it would work but nope still no luck at all.

 

It is really a strange thing to happen all of a sudden!!

by
EE Community Support Team

Re: Huawei P9 Update

Morning @Saba90

 

Thanks for trying this.

 

Give this a couple of days and see if the update appears again for you.

 

Let us know how you get on.

 

Leanne.

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