by Kipperfillett Investigator
Investigator

Huawei P9 Lite not loading or downloading photos on WhatsApp

I have a Huawei P9 Lite. Since using "Huawei Share" it will not load or download photos or video on WhatsApp. Before using "Huawei Share" it worked perfectly. I've uninstalled and re-installed WhatsApp, to no avail. What do I need to do? Any help very much appreciated!

5 REPLIES 5
by Grand Master
Grand Master

Re: Huawei P9 Lite not loading or downloading photos on WhatsApp

Hi, 

 

You can try going into settings, then looking for applications manager and resetting all to defaults. 

 

Not sure how Huawei Share interacts with WhatsApp but messages go over data with WhatsApp.

 

Thanks 




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by
EE Employee

Re: Huawei P9 Lite not loading or downloading photos on WhatsApp

Hi @Kipperfillett

 

Please do let us know how you get on after following the advice from @Northerner.

 

Many thanks,

 

Lee 

by Kipperfillett Investigator
Investigator

Re: Huawei P9 Lite not loading or downloading photos on WhatsApp

Hi Lee,

I have found a solution! I emailed WhatsApp and they repied suggesting I check my time settings, among other ones. I turned off "Dual Clock" and that fixed it. To gt there I did the following:

Settings 

Avanced settings

Date & Time

Dual clocks - Turn this off.

 

Also ensure that "Automatice date & time - Use network-provided time. This was suggested by WhatsApp as if the phone time isn't the same as the WhatsApp servers a problem will occur. 

 

Cheers :-)) 

by Kipperfillett Investigator
Investigator

Re: Huawei P9 Lite not loading or downloading photos on WhatsApp

Thanks Northerner,

 

I tried to do as suggested, but didn't manage to find a way of resetting to default. I'm sure that this is my lack of ability! I contacted WhasApp and did the following:

 

I emailed WhatsApp and they repied suggesting I check my time settings, among other ones. I turned off "Dual Clock" and that fixed it. To get there I did the following:

Settings 

Avanced settings

Date & Time

Dual clocks - Turn this off.

 

Also ensure that "Automatice date & time - Use network-provided time. This was suggested by WhatsApp as if the phone time isn't the same as the WhatsApp servers a problem will occur.

 

Thanks again

Cheers :-))

by
EE Community Support Team

Re: Huawei P9 Lite not loading or downloading photos on WhatsApp

Brilliant news @Kipperfillett

 

Thank you for sharing this in our community 🙂

 

Really pleased to hear that things are sorted out for you.

 

Cheers

 

Richard

 

🙂

 

 

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