by Pepsi22 Investigator
Investigator

Huawei P20 exercise apps keep closing after 5 minutes

 
14 REPLIES 14
by
EE Community Support Team

Re: Huawei P20 exercise apps keep closing after 5 minutes

Good Evening @Pepsi22

 

Thanks for coming to the community.

 

Is this an app that you have downloaded to your phone?

 

Do you have this problem with any other apps?

 

Speak soon, Leanne 🙂

by Andrewworr Established Contributor
Established Contributor

Re: Huawei P20 exercise apps keep closing after 5 minutes

Hi @Pepsi22, welcome to the EE Community.

 

I know @Leanne_T has already stepped in here, but I think I might know how to solve this issue or the cause of it.

 

Please may I ask if when these apps close,  do you see an error message saying "(app name) has stopped" or "(app name) isn't working"? If it is the second error message, do you see options to wait for the app to respond or close it?

 

Please let me know if the error message says different to those above, or if you see no error message at all.

 

Is it every 5 minutes exactly they close? Is it definitely only exercise apps having this issue?

 

Do the apps completely close (are they open in the background and you're just redirected to the home screen)?

 

I hope the EE Community can get this sorted for you, I look forward to your response.

 

Enjoy your evening

 

Andrew

by Pepsi22 Investigator
Investigator

Re: Huawei P20 exercise apps keep closing after 5 minutes

Hi Andrew
Apps simply stop working map my ride etc tried several the phone has been
for repair still no good. I get the first notification in my ear then
nothing the app has closed when I return open it there is a straight line
from where it stopped to the current location bit difficult to explain
by Pepsi22 Investigator
Investigator

Re: Huawei P20 exercise apps keep closing after 5 minutes

Hi

Only apps using maps HP's everything else is fine phone been for repair still no good been told to send it assy again thanks for help

by Andrewworr Established Contributor
Established Contributor

Re: Huawei P20 exercise apps keep closing after 5 minutes

Hi @Pepsi22 and thank you for your replies.

 

Do you mean send it back again (Don't worry, we all make typos - life would be boring otherwise Smiley LOL)?

 

If this is the case, I would advise you to send it back and hopefully you will have your issue sorted.

 

No problem, that's what the EE Community is for.

 

Have a great evening

 

Andrew

by Pepsi22 Investigator
Investigator

Re: Huawei P20 exercise apps keep closing after 5 minutes

Sorry bit garbled yes downloaded apps all work on my old s5 they simply stop and close after 5 mins ish rest of Phone fine 

by Andrewworr Established Contributor
Established Contributor

Re: Huawei P20 exercise apps keep closing after 5 minutes

Thanks for replying @Pepsi22

 

If apps are working on your old phone, but not your current one, I do suggest contacting Huawei to solve the issue - you might need to return the phone so if you do, I would keep the SIM card handy and use your S5 until it's fixed.

 

You can contact Huawei here - https://www.huawei.com/uk/contact-us

 

Enjoy your evening

 

Andrew

by
EE Community Support Team

Re: Huawei P20 exercise apps keep closing after 5 minutes

Hi @Pepsi22

 

I know you may have already tried this, but could you please try rebooting the phone?

 

If that doesn't work, I recommend turning Location Services off and back on again:

 

  1. Tap Settings
  2. Tap Google

  3. Tap Location

  4. Tap Access to my location to switch on/off.

 

Could you re-test after that?

 

Thanks

 

Chris

by Pepsi22 Investigator
Investigator

Re: Huawei P20 exercise apps keep closing after 5 minutes

Hi Chris

Tried that before and no joy think i have tried pretty much everything with no joy think the phone is broken but ee not having it really disappointed with the support they have offered

by
EE Community Support Team

Re: Huawei P20 exercise apps keep closing after 5 minutes

Thanks for confirming that, @Pepsi22

 

Have you spoken to Huawei yet? This may be something that they're aware of or know how to fix.

 

Chris

by Pepsi22 Investigator
Investigator

Re: Huawei P20 exercise apps keep closing after 5 minutes

Hi Yed spoken ti them twice they have not come across the problem offered to send envelope for me to return it for inspection but chose the we route now not sure this was a good idea

by Pepsi22 Investigator
Investigator

Re: Huawei P20 exercise apps keep closing after 5 minutes

Should have read ee route

by
EE Community Support Team

Re: Huawei P20 exercise apps keep closing after 5 minutes

If our technical support team are unable to offer any more advice, I recommend following Huawei's advice.

 

Please let us know what happens.

 

Chris

by Pepsi22 Investigator
Investigator

Re: Huawei P20 exercise apps keep closing after 5 minutes

Been advised to send away again which i will do will have lost a new phone for a month Will update when i get back do you think i should forget ee and send it back to haewi?

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