by DanniMac Investigator
Investigator

Huawei P20 Pro - no voicemail notification

Hey,
Can anyone help? When people leave me voicemails i don't get a notification for them (or a text, or anything).
I've just logged in to find 4 messages, 2 of which were from 6 days ago that i didn't even know about.
Can anyone help?

Thanks

1 SOLUTION

Accepted Solutions
by DanniMac Investigator
Investigator
Solution

Re: Huawei P20 Pro - no voicemail notification

It's VM OFF and VM ON that you needbto text to 150, just to be clear for anyone else having the same issue 🙂

9 REPLIES 9
by
EE Employee

Re: Huawei P20 Pro - no voicemail notification

Hi @DanniMac and welcome to the community.

 

This sounds very strange.

 

Can I get you to try the following:

  • Text VISUAL OFF to deactivate the service

Then try the following:

  • Text VM DIVERT ON to turn it on

 

Let me know if this helps with notifications 🙂

 

Many thanks,

 

Lee

 

 

by DanniMac Investigator
Investigator

Re: Huawei P20 Pro - no voicemail notification

Hi, thanks for your reply.

I've just done that so will try leaving mysef a voicemail from a landline.

by DanniMac Investigator
Investigator

Re: Huawei P20 Pro - no voicemail notification

I got a text message alert so that's great, thank you. I will keep an eye on this!

by
EE Employee

Re: Huawei P20 Pro - no voicemail notification

Brilliant @DanniMac 🙂

 

Keep us updated.

 

Cheers

 

Lee

by DanniMac Investigator
Investigator
Solution

Re: Huawei P20 Pro - no voicemail notification

It's VM OFF and VM ON that you needbto text to 150, just to be clear for anyone else having the same issue 🙂

by gslouzon
Explorer

Re: Huawei P20 Pro - no voicemail notification

I am having the same issue - No voicemail notifications.  I have tried your suggestion, but am unable to text to 150.

by DanniMac Investigator
Investigator

Re: Huawei P20 Pro - no voicemail notification

Hi, are you trying to text VMOFF to 150? If so, are you getting an error message or reply at all?

by gslouzon
Explorer

Re: Huawei P20 Pro - no voicemail notification

It says "Not Sent. Tap to try again."

by
EE Community Support Team

Re: Huawei P20 Pro - no voicemail notification

Good Morning @gslouzon

 

If you are unable to successfully send this text I would recommend speaking with our technical team who can look at your account further. 

 

Keep us updated on how you get on 🙂

 

Katie

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