14-06-2018 03:10 PM
I am trying to set up my Huawei P20 Pro to use my btinternet email address and all the options from the BT set up page are not working any help if some has managed to complete this. Gmail has set up no problem.
14-06-2018 03:48 PM - edited 14-06-2018 03:49 PM
What error msg are you getting?
Set up your Mail app according to What are the settings for outgoing and incoming BT Email servers?
14-06-2018 05:11 PM
The error message is that the phone Couldn't finish because it ' Couldn't open connection to server' I have tried the IMAP and POP3 setting recomended from the BT set up pages but still getting the same answer each time.
14-06-2018 06:49 PM
Yes thats the set up pages I have tried to use and even my old phones settings that work that are different to them still do not work. On the Huawei P20 pro there are different options to select when setting up the email but all are getting the same message. if you use 'Exchange' or the 'others' option the Yahoo option wont allow you to set up a btinternet email address. My Gmail email works on it thats the other option and there is a hotmail option but ist not a Hotmail email address i am trying to set up.
14-06-2018 09:53 PM
Hi, thanks for the help and the soulution is not to use your normal email password but your MY BT password for logging on to your bt account on line and webmail.
14-06-2018 11:27 PM
the soulution is not to use your normal email password but your MY BT password for logging on to your bt account on line and webmail.
Isn't that your normal email password?