03-11-2018 11:33 AM
I am getting very frustrated with this now and am one bad pece of advice away from cancelling my contract. I have now being trying since October 23rd to get the proof of pre-order which I need to upload to claim the watch and charger. I have spoken to various chat-bots and even some actual real people but unless this is resoved I will be sending the phone back and switching to another provider.
Please - email me the proof of pre-order so I can upload it to the Huawei offer page
03-11-2018 12:00 PM
03-11-2018 12:03 PM - edited 03-11-2018 12:05 PM
I hope you are right! The delivery note doesnt have the order date on.
03-11-2018 12:39 PM
05-11-2018 03:28 PM
The Mate 20 Pro is the smaller of Huawei's Mate-series flagships. The regular Mate 20 offers a 6.53-inch LCD display with 18.7:9 aspect ratio, while the Mate 20 Pro gives you a 6.39-inch curved OLED display with 19.5:9 aspect ratio. Quite surprisingly, there's also a third device for select markets - the monster Mate 20 X has a 7.2-inch AMOLED display with 18.7:9 aspect ratio. Smaller and more comfortable in the hand, the matter of fact is I love this mobile.
16-11-2018 08:48 AM
As expected Huawei have just emailed to say the delivery not is not sufficient proof of pre order and I need to provide the proof of pre order THAT SHOULD HAVE BEEN EMAILED TO ME!
This is not good enough EE.
16-11-2018 11:24 AM
Just got the same email. Would you mind updating this thread if you get a successful outcome from EE?
The person I spoke to said that it was my fault that I didn't get an email confirmation as they're automatically sent out, and they have no ability to re-send.
17-11-2018 11:04 PM
Something tells me I am going to have exactly the same issue in a couple of days. I too didn't get my Pre-order confirmation email
20-11-2018 06:51 PM
Yep, Huawei say they need my proof of pre order to process claim and I never received my email. Has anybody found a solution
20-11-2018 08:13 PM
Huawei emailed an said the preorder email wasn't good enough an had to send another proof of preorder in I sent a photo off my delivery note into Huawei which they accepted and verified an now am just awaiting My free bundle.
EE need to look at the template off their preorder emails for future others like this
20-11-2018 09:09 PM
The issue is EE never sent me my pre order confirmation and every time I ask for it to be resent I just get sent my proof of purchase which doesn't have the correct date of my pre order on it rather the date that the proof of purchase was requested
21-11-2018 07:22 AM
Good Morning @Foxya3xx
Thanks for coming back to the community.
Do you have your delivery note?
If so, you can upload your delivery note and this will be accepted.
Huawei will be able to check with your IMEI number and delivery note that this has been ordered by 25th October.
21-11-2018 08:57 AM
My delivery note is the document I submitted however they have emailed stating they require a document with the date of purchase on as well
22-11-2018 10:02 AM
Hi, how long on average does it take to receive the items after the claim has been validated? Mine was validated on the 10th and its the 22nd today, I've still had no notification saying its been sent. I've contacted the relevant department as the only email I got gave me an estimate of "within 30 days" which is incredibly vague. I contacted the relevant people just to be told that they can't provide a more specific date or estimate.
22-11-2018 10:21 AM
by gazzathebassman 3 weeks ago