by Craigyboy1991
Explorer

Huawei Android 10/EMUI 10

OK EE, I've just found out that 1 week ago Vodafone has pushed the EMUI 10 over Android 10 software to its customers devices, why on earth as the UK's biggest network provider can't you do the same?

 

Huawei released this latest update nearly 4 weeks ago now, and by there statement it is already in the hands of EE to be approved, so what's the hold up? Or is it the usual, you don't know, even though it should be relatively easy to give your customers an estimate on how long you will be with the approval of said update.. 

9 REPLIES 9
by Grand Master
Grand Master

Re: Huawei Android 10/EMUI 10

Hi @Craigyboy1991 

 

You will just have to wait until the firmware (if available) is ready and available from EE. Your device will tell you when it's available to download. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

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by oakrobs Investigator
Investigator

Re: Huawei Android 10/EMUI 10

I agree with you. It's an absolute joke. I feel like I've been waiting for EMUI 10 forever... EE, get with it. 

by Amzz
Visitor

Re: Huawei Android 10/EMUI 10

Pretty sure he was aware that he has to wait. It was more of a question as to how long.

 

Love those cute generic customer service responses. Would be nice to get a real answer once in a while. 

Highlighted
by oakrobs Investigator
Investigator

Re: Huawei Android 10/EMUI 10

Well said Amzz!! 👌🏼👌🏼

by johntankard
New Member

Re: Huawei Android 10/EMUI 10

It's just a further nail in the coffin for EE I'm afraid from me. Totally useless at pushing updates, prices just going up and up. Will be moving providers at end of contract. Sort yourselves out EE and maybe I'll come back, unfortunately like most big corporate companies EE don't care about the 'little guys' so I won't be missed I'm pretty sure...

by hjangadi
Explorer

Re: Huawei Android 10/EMUI 10

In EE network its always late to get any update like this.. security updates also always get release very late compared with Vodafone. I shifted from Vodafone only bcz of good customer service from EE. but now I m feeling EE is very slow in releasing any latest android update to their customer Mobile phones. I am using Mate 20 pro and my android security update is Oct patch. Its a joke honestly.

by Grand Master
Grand Master

Re: Huawei Android 10/EMUI 10

Once Huawei have built the update that EE are happy with EE will inform Huawei to push that update out.   You wouldn’t want an update that might case you issues as you’ll only blame EE for pushing that iffy update out. 

by hjangadi
Explorer

Re: Huawei Android 10/EMUI 10

then why other network release it quicker and no issue with the network or phone? i am really surprised.

by Grand Master
Grand Master

Re: Huawei Android 10/EMUI 10

@hjangadi   It’s down to the device manufacturer to create the build.  If the first build has issues then EE will inform them about the issues so they then have to fix those issues and it’s back and forth until it’s right,  EE doesn’t create the build but have to give it permission before it’s pushed out.   If the device manufacturer is slow at fixing the issue that is not EEs fault,  what other networks do is up to the network so don’t compare what one network does to another.  

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