08-12-2019 01:23 AM - edited 08-12-2019 01:26 AM
OK EE, I've just found out that 1 week ago Vodafone has pushed the EMUI 10 over Android 10 software to its customers devices, why on earth as the UK's biggest network provider can't you do the same?
Huawei released this latest update nearly 4 weeks ago now, and by there statement it is already in the hands of EE to be approved, so what's the hold up? Or is it the usual, you don't know, even though it should be relatively easy to give your customers an estimate on how long you will be with the approval of said update..
08-12-2019 08:44 AM
You will just have to wait until the firmware (if available) is ready and available from EE. Your device will tell you when it's available to download.
13-12-2019 11:51 AM
Pretty sure he was aware that he has to wait. It was more of a question as to how long.
Love those cute generic customer service responses. Would be nice to get a real answer once in a while.
a week ago
It's just a further nail in the coffin for EE I'm afraid from me. Totally useless at pushing updates, prices just going up and up. Will be moving providers at end of contract. Sort yourselves out EE and maybe I'll come back, unfortunately like most big corporate companies EE don't care about the 'little guys' so I won't be missed I'm pretty sure...
In EE network its always late to get any update like this.. security updates also always get release very late compared with Vodafone. I shifted from Vodafone only bcz of good customer service from EE. but now I m feeling EE is very slow in releasing any latest android update to their customer Mobile phones. I am using Mate 20 pro and my android security update is Oct patch. Its a joke honestly.
Once Huawei have built the update that EE are happy with EE will inform Huawei to push that update out. You wouldn’t want an update that might case you issues as you’ll only blame EE for pushing that iffy update out.
@hjangadi It’s down to the device manufacturer to create the build. If the first build has issues then EE will inform them about the issues so they then have to fix those issues and it’s back and forth until it’s right, EE doesn’t create the build but have to give it permission before it’s pushed out. If the device manufacturer is slow at fixing the issue that is not EEs fault, what other networks do is up to the network so don’t compare what one network does to another.