02-01-2018 11:55 AM
Mid December both mine and my daughters mobile phones stopped working and they stated that we had both run out of credit. We both have very high tarrifs so this has never happened before and did seem abit strange but I decided to wait for the new month for the new monthly credit top start. They can't make calls or send text messages which shouldn't be capped and we only have internet access when at home linked to our own service.
Its now January and the phones are still not working and I am now unable to get in touch due to none of your numbers working. How can I get this issue sorted please?
02-01-2018 12:30 PM
You can call using a landline on 0800 079 8586 or other phone. You can also go into store.
If you are a pay monthly customer you can use live chat via your online account or via the EE contact up page.
02-01-2018 02:23 PM
I am a monthly contract holder with two different phones both not working. My husband has a separate monthly contract and isn't experiencing any problems. thanks
02-01-2018 02:57 PM
Sorry can't check the data add-on status as got no internet connection.
The phones are a Samsung Galaxy 8 and the Huweai p9.
My husbands is a Huweai aswell and isn't experiencing these issues.
02-01-2018 03:05 PM
OK, thanks @mobileuser01.
I recommend getting in touch with our technical support team once they're up and running:-
We’re aware of an issue that is affecting some customers attempting to contact us.
If you’ve been trying to give us a call, use My EE, or use our other customer service platforms, you may be experiencing difficulties.
However this issue does not affect our mobile or broadband networks. Call, data and messaging services are operating as normal.
We’re working really hard to get this fixed as soon as possible. Sorry for the inconvenience this may have caused, we'll keep you updated here.