by Rochelle43 Investigator
Investigator

How to connect to London underground WiFi

I have never had any luck connecting to London underground WiFi and since I have a new phone Huawei p20lite I have lost the original instructions I was sent in a text. Can anyone help please? 

10 REPLIES 10
by Rochelle43 Investigator
Investigator

London underground WiFi

I have never had any luck connecting to London underground WiFi and since I have a new phone Huawei p20lite I have lost the original instructions I was sent in a text. Can anyone help please? 

by Grand Master
Grand Master

Re: How to connect to London underground WiFi

Hi @Rochelle43 

 

Please read EE guide:

 

HOW DO I USE WIFI ON THE LONDON UNDERGROUND?

Thanks

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Rochelle43 Investigator
Investigator

Re: How to connect to London underground WiFi

@Northerner thanks. However I have just read there that it doesn't work in the tunnels or between stations so what on earth is the use of it? 

by Grand Master
Grand Master

Re: How to connect to London underground WiFi

@Rochelle43 

 

That is the service available via EE. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Rochelle43 Investigator
Investigator

Re: How to connect to London underground WiFi

@Northerner

I thought there was some way of getting into the Virgin WiFi but I don't now have the details. 

by Grand Master
Grand Master

Re: How to connect to London underground WiFi

@Rochelle43 

 

The link is the virgin service. If virgin have now extended this service to the tunnels, then it will likely work. 

 

If not then the service is limited as per EE guide.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: How to connect to London underground WiFi

Good Morning @Rochelle43.

 

I can see @Northerner has provided you some great information. 

 

Please let us know if you have any further questions, 

 

Katie 🙂

by Skilled Contributor
Skilled Contributor

Re: How to connect to London underground WiFi

It's Virgin Media who have installed and operate the London Underground WiFi network, but most (all?) of the UK mobile networks rebadge it as their own and offer it to their customers to varying degrees.

 

So as an EE mobile customer I can access the same hotspots I could use as a Virgin broadband customer. If I was accessing it from my tablet say, there'd be no difference how I did it and the Virgin route would probably be easier. Connecting to it from my Android device, I'm probably better off using the EE "label" and keeping it seamless.

 

But it's the same network regardless.

by Rochelle43 Investigator
Investigator

Re: How to connect to London underground WiFi

I tried this morning to connect to EE but was asked for an !D and I had no idea what that could be. I will try to find time to phone EE today and get them to send me a text of what to do.

by
EE Community Support Team

Re: How to connect to London underground WiFi

Let us know what our Mobile Care team say please, @Rochelle43.

 

Chris

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