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How long does it take for an upgrade phone to be delivered? It was ordered Tues

JadeLucas8789
Explorer
 
4 REPLIES 4
Chris_B
Grand Master
Grand Master

@JadeLucas8789  What device was it you upgraded too .? 

I am wondering this too. I upgraded and put my order in Wednesday evening (6.22pm 26th Sept) and I had the confirmation email that night; but nothing since. The phone was in stock when I ordered yet I cannot track my order due to it not being dispatched... even though you dispatch within 24hrs if in stock? 

I've ordered a Sony xa2 , it was in stock when I ordered. I got my conformation email , I ordered Tues 25th about 1:30.

Leanne_T
EE Community Support Team

Hi there @JadeLucas8789 @KayleighJane95

 

Thank you both for coming to the community.

 

If you give us a call we will be able to check your orders and give you an update on when you can expect the delivery.

 

Let us know how you get on 🙂

 

Leanne.