by Flatout247 Investigator
Investigator

How does my bill have text to a Turkish number while there. I didn't send

Hi I have just returned from a holiday in Turkey and on returning I noticed my bill was more than normal. I've since found almost 60 text to a Turkish number on my bill which I absolutely did not send. It's about 18 a day over 5/6 days at various times throughout the day. EE  can't confirm what's in the message just that they were sent from my phone. The phone was with me 90% of the time and no one else used it. There is no evidence of the texts on my phone. Any ideas??

5 REPLIES 5
by Grand Master
Grand Master

Re: How does my bill have text to a Turkish number while there. I didn't send

@Flatout247  Forgive me for saying this but texts can be deleted from a device once sent and received.   Not saying you did this but someone could of.  

by Flatout247 Investigator
Investigator

Re: How does my bill have text to a Turkish number while there. I didn't send

Yep if someone else did it then they would obviously delete. But the number they sent to shows up. I really can't understand it as the time of the texts the phone was in my possession. I don't know if there's a way to get any deleted messages back? I'm just very intrigued by the content of the messages. 

by
EE Employee

Re: How does my bill have text to a Turkish number while there. I didn't send

Hi and welcome to the community @Flatout247

 

I understand your frustration with this issue.

 

I have you asked everyone that was with you if they have used your phone?

 

Did you have service of a rep that you may have text at all etc?

 

Many thanks,

 

Lee

 

 

 

 

by Flatout247 Investigator
Investigator

Re: How does my bill have text to a Turkish number while there. I didn't send

Hi no we never use our phones abroad (Only Wi-Fi and phones on flight mode) I went with my wife and daughter (who's 21) both have their own phones. Neither know my password to unlock my phone. The timings just don't make any sense. I know now that the number is a live number it rings but no answer.

by
EE Employee

Re: How does my bill have text to a Turkish number while there. I didn't send

Hi @Flatout247

 

I have sent you a private message on here, so I can get some details from you.

 

Thanks,

 

Lee

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