02-03-2018 02:09 PM
Ring 150 and speak to the team.
02-03-2018 02:10 PM
If your minimum term has expired then call CS on 150 and discuss your options.
02-03-2018 02:58 PM
Hi @Saxx and welcome to the community.
Please speak to our customer services team but please be aware that we’ve closed two of our contact centres today, due to extreme weather in the area, in the interest of staff safety.
We expect that it’ll take a little longer than usual to answer calls. Sorry for any inconvenience caused.