Highlighted
by Investigator
Investigator

How do I stop pop up ads on my Xperia 5?

I'm always getting really annoying pop-up ads when I use my Xperia 5. How can I stop them?

1 SOLUTION

Accepted Solutions
Highlighted
by
EE Community Support Team
Solution

Re: How do I stop pop up ads on my Xperia 5?

I'm not sure what would cause this, @suegalway.

 

Could you try closing all of the windows in your phone's browser and monitor this?

 

If the problem comes back, I'd recommend backing up all of your information and restoring the phone to factory settings.


Chris

View solution in original post

10 REPLIES 10
Highlighted
by Ace Contributor
Ace Contributor

Re: How do I stop pop up ads on my Xperia 5?

Hi @suegalway 

 

When are you getting these popup ads?

 

Is it when you're browsing the internet? Or at other times?

 

Which web browser are you using?

Highlighted
by Investigator
Investigator

Re: How do I stop pop up ads on my Xperia 5?

Hi @bristolian 

 

Usually when I've made a call or answered a call, an ad will pop up.  It's so annoying. I've got the Chrome browser.  

 

Thanks

Sue

Highlighted
by
EE Community Support Team

Re: How do I stop pop up ads on my Xperia 5?

Hi @suegalway,

 

Welcome to the EE Community. 🙂

 

How are these ads presented to you? Are they notifications?

 

Thanks

 

James

Highlighted
by Investigator
Investigator

Re: How do I stop pop up ads on my Xperia 5?

They just appear randomly. I just dialled my voicemail and when I hung up, an ad appeared. It seems to be the same one each time L'Oreal! Everytime I make a call.

Highlighted
by Investigator
Investigator

Re: How do I stop pop up ads on my Xperia 5?

When I hang up, an image appears saying "loading" and then a tick and then the ad.

Highlighted
by
EE Community Support Team

Re: How do I stop pop up ads on my Xperia 5?

Does it pop up no matter what screen you're on, or is it in the phone's browser, @suegalway?

 

Chris

Highlighted
by Investigator
Investigator

Re: How do I stop pop up ads on my Xperia 5?

I think it's the browser

 

Highlighted
by
EE Community Support Team
Solution

Re: How do I stop pop up ads on my Xperia 5?

I'm not sure what would cause this, @suegalway.

 

Could you try closing all of the windows in your phone's browser and monitor this?

 

If the problem comes back, I'd recommend backing up all of your information and restoring the phone to factory settings.


Chris

View solution in original post

Highlighted
by Investigator
Investigator

Re: How do I stop pop up ads on my Xperia 5?

I've reset it to Factory Settings. Seems to have done the trick!  Thanks.

Highlighted
by
EE Community Support Team

Re: How do I stop pop up ads on my Xperia 5?

Great @suegalway

 

Thanks for coming back and letting us know 🙂

 

Come back to the community anytime.

 

Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.