by blumist Investigator
Investigator

How do I stop my mobile from moving from screen to screen on its own?

I open an app and it closes immediately; or open an app and continue in it then screen suddenly jumps back to last screen, then back to home page

9 REPLIES 9
by Grand Master
Grand Master

Re: How do I stop my mobile from moving from screen to screen on its own?

@blumist   This could be a faulty screen or even your device crashing because you’ve got it doing to many things at once,  do you have apps running in the background?  Have you tried resetting your device? 

 

What device is it and is it up to date on software.  

 

Also these apps are they up to date do they need updating?   Are these apps still supported on your operating system ! 

by
EE Community Support Team

Re: How do I stop my mobile from moving from screen to screen on its own?

Great questions @Chris_B

 

Let us see what @blumist comes back with.

 

Thanks

 

Richard

 

🙂

 

 

by blumist Investigator
Investigator

Re: How do I stop my mobile from moving from screen to screen on its own?

Device Samsung 6 automatically been updated, last one yesterday.

Apps regularly updated

Apps running in background unnecessarily are closed by Lookout

If I reset my device won't I loose all my contents?

It is working perfectly now while typing this, checking email & using Messenger 😊

 

 

by Grand Master
Grand Master

Re: How do I stop my mobile from moving from screen to screen on its own?

@blumist  Is it one specific app ?  

 

And resetting your device might what’s needed as it could just be a glitch that’s causing this with in the OS. 

by blumist Investigator
Investigator

Re: How do I stop my mobile from moving from screen to screen on its own?

Nog just apps, can do it on home screen.Swipe to unlock..don't have time to enter pattern as flips back to lock screen, or if do manage to unlock and maybe go to phone contacts it flips back.

Power off can be difficult if it's playing up...can't tap button quick enough to get to confirm screen, then have to be quick to confirm! Working ok so far this morn, am on tablet at moment

Thank you for your help

by Grand Master
Grand Master

Re: How do I stop my mobile from moving from screen to screen on its own?

@blumist   You need to try a device reset.  

by blumist Investigator
Investigator

Re: How do I stop my mobile from moving from screen to screen on its own?

Will do, thank you, just need to save importants 😊

by
EE Employee

Re: How do I stop my mobile from moving from screen to screen on its own?

Let us know how you get on @blumist

 

Many thanks,

 

Lee

by blumist Investigator
Investigator

Re: How do I stop my mobile from moving from screen to screen on its own?

Will do, it's behaving at the mo, so be interesting to see what starts it off 😊

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