02-03-2018 02:52 PM
My son selected ee billing as payment method and ran a huge bill on Google Play. I have parent controls on and no debit or credit card details are listed so how do stop the billing method directly to phone provider?
02-03-2018 03:09 PM
Open the Play Store.
Top left hand three horizontal lines.
Then click account.
Select payment methods.
You can then deactivate it there.
You could also ring EE afterwards to see if they can put a block on it so your son couldn't just set it back up.
02-03-2018 03:27 PM
Hi @ConfusedParent1 and welcome to the community.
@BrendonH is indeed correct, you are able to cancel the billing via the phone itself.
Please give customer services a call to have third-party charges blocked, but please be aware that we’ve closed two of our contact centres today, due to extreme weather in the area, in the interest of staff safety.
We expect that it’ll take a little longer than usual to answer calls. Sorry for any inconvenience caused.