by andrewbev69 Investigator
Investigator

How do I set so I can have the badge icon on messages and whatsapp. Thanks.

How do i get the badge icon on my messages and what's app.

 

Thank you. 

10 REPLIES 10
by Grand Master
Grand Master

Re: How do I set so I can have the badge icon on messages and whatsapp. Thanks.

@andrewbev69  You enable notifications with the settings. 

by andrewbev69 Investigator
Investigator

Re: How do I set so I can have the badge icon on messages and whatsapp. Thanks.

All notifications are set as they should be but I still don't get the badge icon showing unread messages. 

by
EE Community Support Team

Re: How do I set so I can have the badge icon on messages and whatsapp. Thanks.

Afternoon @andrewbev69

 

Thanks for coming here.

 

What phone are you using?

 

Do you get notifications for texts and calls?

 

Speak soon. Leanne 🙂

by andrewbev69 Investigator
Investigator

Re: How do I set so I can have the badge icon on messages and whatsapp. Thanks.

Hi Leanne 

 

Samsung s8 plus is my current phone. I do not receive any badge icon on normal messages or whatsaspp.

 

I do receive a badge from missed calls but any message. 

 

Bev.

by
EE Community Support Team

Re: How do I set so I can have the badge icon on messages and whatsapp. Thanks.

Hi @andrewbev69

 

Thanks for the quick reply.

 

Can you try changing the settings as shown in the steps on our device help page here

 

Let me know if this works 🙂

 

Leanne.

by andrewbev69 Investigator
Investigator

Re: How do I set so I can have the badge icon on messages and whatsapp. Thanks.

Hi Leanne

 

No that never worked.

 

Bev.

by
EE Community Support Team

Re: How do I set so I can have the badge icon on messages and whatsapp. Thanks.

Hi @andrewbev69

 

Thanks for trying.

 

Do they work when your connected to WiFi?

 

Are you using a text messaging app or the standard one that was on your phone?

 

Leanne.

by andrewbev69 Investigator
Investigator

Re: How do I set so I can have the badge icon on messages and whatsapp. Thanks.

No they don't work on Wi-Fi or 4g I'm using normal text messenger on my phone and what's app both will not work. They use to till one of the updates. 

by
EE Community Support Team

Re: How do I set so I can have the badge icon on messages and whatsapp. Thanks.

Thanks @andrewbev69

 

Was this a software update or app update?

 

Thanks, Leanne.

 

 

by Grand Master
Grand Master

Re: How do I set so I can have the badge icon on messages and whatsapp. Thanks.

Hi @andrewbev69

 

Settings - notifications. 

 

Make sure app icon badges and WhatsApp are blue.

 

Thanks




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