by LDS73
New Member

How do I fix the fingerprint ID on Huawei P20 pro

The fingerprint ID unlock has literally disappeared from my phone. Causing me major issues.

Anyone help?

3 REPLIES 3
by Grand Master
Grand Master

Re: How do I fix the fingerprint ID on Huawei P20 pro

Hi @LDS73 

 

Try factory resetting your device.

 

Thanks




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by
EE Community Support Team

Re: How do I fix the fingerprint ID on Huawei P20 pro

Hi @LDS73 

 

I recommend following @Northerner's advice to backup and restore your phone. Please back up your phone and follow these instructions to restore it:

 

Step Action
1

Remove the Data Card, if applicable.

2

Scroll to and tap Settings

3 Tap System
4 Tap Reset
5 Tap Reset Factory Settings
6

Tap Reset Phone
(Erase system data and... message displayed).

7 Tap Reset Phone
8

The phone will reset data and reboot.

 

Let us know how you get on.

 

Chris

by Ace Contributor
Ace Contributor

Re: How do I fix the fingerprint ID on Huawei P20 pro

@LDS73 What does it say in settings under Fingerprint ID? Have you tried to delete any there now, and re-enroll them?

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