by Muscipula Investigator
Investigator

How do I disable data allowance

I cannot disable the data tracker. With my video pass the phone adds the extra data on top of my usual cap.

 

There does not seem to be a way to remove daily warnings.

 

Andrue

6 REPLIES 6
by Grand Master
Grand Master

Re: How do I disable data allowance

You can't! Your phone can't know which data usage is unmetered by EE.

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by
EE Community Support Team

Re: How do I disable data allowance

Hi there @Muscipula 

 

Thanks for coming here.

 

What device are you using?

 

Are you getting notifications on your device daily?

 

Leanne 🙂

 

 

by Muscipula Investigator
Investigator

Re: How do I disable data allowance

I'm using a Huawei P20. The problem is I have signed up with the Video Pass deal.

 

I cannot disable the daily usage warning. When it occurs it cuts the feed which in turn stops Netflix for example.

 

Andrue

by
EE Community Support Team

Re: How do I disable data allowance

Hi @Muscipula

 

Thanks for coming back to me.

 

Do you have a data limit set up;

 

Go into Settings > Wireless and Networks > Mobile Data > Monthly and Daily Limits

 

Can you change these?

 

Leanne.

by Muscipula Investigator
Investigator

Re: How do I disable data allowance

No I don't know how to change it so that there is no limit.

 

Andrue

by
EE Community Support Team

Re: How do I disable data allowance

Hi @Muscipula

 

Thanks for coming back to me.

 

Can you try going into your Huawei settings as below;

 

Go into Settings > Wireless and Networks > Mobile Data > Monthly and Daily Limits

 

Do you have a limit showing?

 

Leanne.

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