01-05-2018 02:54 PM
When I put my 2 daughters on a shared EE SIM only contract, their photo's appeared on their accounts on the app, which is great because their numbers are similar, I'm now on EE too on the same account as my daughters but my info just shows my number and model of my phone, how can I put a photo on my account, any help would be appreciated thanks
01-05-2018 03:12 PM
Surely the photo must come from the Contact list on the phone by matching it up with your name in the app.
01-05-2018 03:52 PM
XraySpecs, I've just looked at my contact on my mobile and it's still got the original number that came with the new sim card, I had to wait for my number to transfer over, the problem is I can't seem to delete that number, I've added my old number to the contact but there doesn't seem to be any way of removing the other one, any suggestions as to how to remove it, thanks
01-05-2018 04:48 PM
Can't you just edit the old no?
How long ago did you transfer you no. to EE? Maybe you've got to wait for that to complete.
01-05-2018 05:00 PM
The photos on the My EE app are a left-over from previous version. EE actually removed the ability to add a photo to your profile several versions ago. It's just that if you added one on a previous My EE version, it still uses it.
You cannot add a profile photo anymore sorry.
01-05-2018 05:01 PM
I signed up for EE sim only about 2 months ago, I signed on a Fri, they told me to put the sim in on the Sat but my number only transferred on the Mon afternoon, I've gone Into editing but there's no option to delete that number, all I could do was long tap on my old virgin number and mark it as default, so looking at my contact I now see my old virgin number and my photo I.D but the other number is still there, I thought if I turned off the phone and turned it back on that it may update the EE app but its not, its not the end of the world but its these niggly things that annoy me lol
01-05-2018 05:05 PM
jmitchel, thank you for the info, well at least I know I can't do it cos there's no option instead of thinking I can't do it cos I'm thick lol, thanks again
01-05-2018 05:06 PM