by Joanneno1
Visitor

How come a still only getting 4g

How come I only get 4g and am with ee

2 REPLIES 2
by Grand Master
Grand Master

Re: How come a still only getting 4g

Hi @Joanneno1 

 

It could be one of many different reasons. 

 

  • Have you checked EE Network Status Checker for problems.
  • Are you in the UK?
  • Are you in a good signal area?
  • Are you on EE PAYG or pay monthly contract?
  • What device do you have?
  • Have you made sure data is active on your device?

Thanks




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by
EE Community Support Team

Re: How come a still only getting 4g

Hi @Joanneno1

 

Welcome to the community.

 

To use 5G, you need a 5G enabled phone, 5G price plan and to be in an area covered by 5G.

 

Find out more on our discover 5G help page >


Chris

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