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by clairelouiseh
Explorer

Hiya I have a samsung S10+ and the camera has stopped working, any ideas? Help!

 
5 REPLIES 5
by Grand Master
Grand Master

Re: Hiya I have a samsung S10+ and the camera has stopped working, any ideas? He

Hi @clairelouiseh 

 

Have you tried restarting your device?

 

Thanks




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by clairelouiseh
Explorer

Re: Hiya I have a samsung S10+ and the camera has stopped working, any ideas? He

I've tried that and still not working. Thank you 

by
EE Community Support Team

Re: Hiya I have a samsung S10+ and the camera has stopped working, any ideas? He

Hi @clairelouiseh.

 

Welcome to the community.

 

What happens when you try to use the camera?

 

Do you have a case on your phone that could be covering it?

 

Jon

by clairelouiseh
Explorer

Re: Hiya I have a samsung S10 and the camera has stopped working, any ideas? He

Hiya Jon

I've taken it out of its case, it's like something is blocking the camera
as it's just black, the button to take photos show up and the other
features show up, but you can't press any of them they dont work.
Thank you
claire
Hide quoted text
by
EE Community Support Team

Re: Hiya I have a samsung S10 and the camera has stopped working, any ideas? He

Hi @clairelouiseh,

 

Please get in touch with Customer Care so our Tech Gurus can look into this issue in more detail with you.

 

They'll be happy to help. 🙂

 

James

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