by CharlotteSWN
Explorer

High pitched tone on video recordings

When I play back a video I have recorded there is a high pitched noise in the background. I have tried increasing and decreasing the brightness and the volume of my phone, and changing in and out of HD format, as suggested on other forums and nothing makes a difference. It happens with the front and rear cameras and even if I record using other apps. My phone is only a week or two old with no damage I hadn't noticed as I hadn't recorded any videos yet.

4 REPLIES 4
by Brilliant Contributor
Brilliant Contributor

Re: High pitched tone on video recordings

Hi @CharlotteSWN what phone is it?

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by
EE Community Support Team

Re: High pitched tone on video recordings

Hi @CharlotteSWN

 

Welcome to the EE Community. 🙂

 

What is the make and model?

 

Is there anything blocking the microphone on the device?

 

Look forward to hearing from you.

 

Chris

by CharlotteSWN
Explorer

Re: High pitched tone on video recordings

Hi it's a Samsung galaxy A5. I tried taking the case off to see if it was blocking the mic but it didn't make any difference . There's nothing else that could be blocking the mic, thanks, Charlotte 

by
EE Community Support Team

Re: High pitched tone on video recordings

OK, thanks @CharlotteSWN

 

I recommend discussing this with our technical support team, they'll be able to look into this for you.

 

Please let us know how you get on.

 

Chris

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