by Jonb0y Investigator
Investigator

Hi there I have a Huawei mate Pro 20 and have to 2downliads that keep failing, a

 
9 REPLIES 9
by Jonb0y Investigator
Investigator

Re: Hi there I have a Huawei mate Pro 20 and have to 2downliads that keep failin

Hi there

No error code.

Monthly plan

Have plenty WiFi.

???

Sent from my Huawei phone
by eleiyas Established Contributor
Established Contributor

Re: Hi there I have a Huawei mate Pro 20 and have to 2downliads that keep failin

Update downloads?

 

Standard downloads?

 

More information would be helpful here 

by Jonb0y Investigator
Investigator

Re: Hi there I have a Huawei mate Pro 20 and have to 2downliads that keep failin

Screenshot_20181116_231546_com.huawei.android.hwouc.jpg

 

Hi again these are the 2 downloads that keep reaching 97% and then I then it comes up download failed, hope that's enough information, thanks

by eleiyas Established Contributor
Established Contributor

Re: Hi there I have a Huawei mate Pro 20 and have to 2downliads that keep failin

@Jonb0y

 

I can't see anything.

 

Again, are these updates to the OS, updates on the PlayStore or downloads you are making via a browser?

by Jonb0y Investigator
Investigator

Re: Hi there I have a Huawei mate Pro 20 and have to 2downliads that keep failin

These are system updates for the phone

by eleiyas Established Contributor
Established Contributor

Re: Hi there I have a Huawei mate Pro 20 and have to 2downliads that keep failin

@Jonb0y

 

is there any error message (on top of just "failed")?

 

are you payg or max plan?

 

wi-fi connected?

by Jonb0y Investigator
Investigator

Re: Hi there I have a Huawei mate Pro 20 and have to 2downliads that keep failin

Can you see the screen shot adequately  

by Grand Master
Grand Master

Re: Hi there I have a Huawei mate Pro 20 and have to 2downliads that keep failin

Hi @Jonb0y

 

Boot into recovery mode and then clear the cache partition. Then try and update again.

 

Thanks




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by Grand Master
Grand Master

Re: Hi there I have a Huawei mate Pro 20 and have to 2downliads that keep failin

@eleiyas: You won't see images until they are approved by a Mod. Until then you just need to wait.

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