by Topman2018
Explorer

Hi my camera doesn't work on my Sony Xperia xz1 please can anyone help

Hi please help me with my Sony Xperia xz1 camera its not working

4 REPLIES 4
by Grand Master
Grand Master

Re: Hi my camera doesn't work on my Sony Xperia xz1 please can anyone help

Hi, 

 

Can you try another camera app from the apps store to rule out hardware problems. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Topman2018
Explorer

Re: Hi my camera doesn't work on my Sony Xperia xz1 please can anyone help

Yes I've tried other camera apps and it says unable to connect to camera 

by Grand Master
Grand Master

Re: Hi my camera doesn't work on my Sony Xperia xz1 please can anyone help

Hi, 

 

Try factory resetting, if that doesn't work then you will need to take the phone into EE to send off for repair/quote. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Hi my camera doesn't work on my Sony Xperia xz1 please can anyone help

Hi @Topman2018

 

Welcome to the community.

 

How did you get on with the factory reset?

 

Chris

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