by Chris321 Investigator
Investigator

Hi my WiFi calling icon on my S5 has disappeared

Hi, after 2 months problem free, the WiFi calling icon on my s5 has disappeared. Wifi is fine and WiFi calling is switched on in settings. Any help appreciated. 

7 REPLIES 7
by Grand Master
Grand Master

Re: Hi my WiFi calling icon on my S5 has disappeared

Hi,

 

Have you tried restarting your phone?

 

Have you changed your router/settings/ISP?

 

Thanks,




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by Chris321 Investigator
Investigator

Re: Hi my WiFi calling icon on my S5 has disappeared

Yes I've tried all different combinations of restarting and WiFi settings. I haven't changed any settings recently

by
EE Employee

Re: Hi my WiFi calling icon on my S5 has disappeared

Hi @Chris321

 

Are you able to try connecting to a different WiFi Connection to see if you have the same issue?

 

Thanks - Karen Smiley Happy

by Chris321 Investigator
Investigator

Re: Hi my WiFi calling icon on my S5 has disappeared

No we don't have that option at the moment. Our current WiFi shows strong signal on the phone and other devices though

by
EE Employee

Re: Hi my WiFi calling icon on my S5 has disappeared

Thanks for getting back to me @Chris321

 

Have you tried deleting all WiFi connections on the phone then re-connecting?

 

The next step would be to do a back up and factory reset - testing WiFi Calling before putting any data back onto the phone.

 

Let me know how it goes.

 

Thanks - Karen. Smiley Happy

by Chris321 Investigator
Investigator

Re: Hi my WiFi calling icon on my S5 has disappeared

Picked up the phone to do this and WiFi calling icon is back! It's been 3 days so must be your positive energy. Thanks to yourself and Northerner for your help.

by
EE Employee

Re: Hi my WiFi calling icon on my S5 has disappeared

No problem @Chris321 Smiley Very Happy

 

Happy to hear it's now working!

 

Enjoy the rest of your weekend!

 

Thanks - Karen. Smiley Happy

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