by Damon2
Explorer

Hi my LG G5 B&O DAC module has developed a fault and cuts out every few seconds

My LG G5 came with the Bang & Olafson sound module. The phone is still under contract. The module has stopped working, requiring a restart if the phone is touched/ moved in the slightest, making it unusable. Can I get a repair or replacement?

3 REPLIES 3
by
EE Community Support Team

Re: Hi my LG G5 B&O DAC module has developed a fault and cuts out every few

Hi @Damon2,

 

Thanks for visiting the EE Community.

 

Please get in touch with LG direct for support with your faulty accessory.

 

James​​​​​​​

by Damon2
Explorer

Re: Hi my LG G5 B

Hi James

I did as you suggested and received this response: “we do not repair/replace the Modules as they are a return to retailer item so if you purchased it from EE then they would be able to replace the unit.”

Can you help me please.

Sent from my iPad
by
EE Employee

Re: Hi my LG G5 B

Hi @Damon2

 

Let me look into this one for you.

 

I have sent you a private message to grab some details.

 

Many thanks,

 

Lee

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