by SueVerg1 Investigator
Investigator

Hi can you please tell me what the add on is in my price plan for full cover?

I'm unsure why I have full cover in my allowances costing £12 + vat until 2022, would this be insurance cover and if so why is it longer than the phone contract?

 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Hi can you please tell me what the add on is in my price plan for full cover

Hi @SueVerg1

 

Yes, this is your full cover insurance.

 

The reason it shows as 2022 is because this is the end of the maximum 60 month cover.

 

If you upgrade and opt for insurance again, that date will update with the new 60 month period.

 

You can see more information on page 9 of the Full Cover terms and conditions.

 

Hope this explains it for you.

 

Chris 🙂

2 REPLIES 2
by Brilliant Contributor
Brilliant Contributor

Re: Hi can you please tell me what the add on is in my price plan for full cover

@SueVerg1, You will have to ring EE customer service to find this out, as here in the community there is no access to accounts, and customer service can then take a look and see what is going on.

by
EE Community Support Team
Solution

Re: Hi can you please tell me what the add on is in my price plan for full cover

Hi @SueVerg1

 

Yes, this is your full cover insurance.

 

The reason it shows as 2022 is because this is the end of the maximum 60 month cover.

 

If you upgrade and opt for insurance again, that date will update with the new 60 month period.

 

You can see more information on page 9 of the Full Cover terms and conditions.

 

Hope this explains it for you.

 

Chris 🙂

Let's get started

Join the EE Community to ask, answer, learn and share.