19-05-2017 09:36 AM
I got the Nougat update a few weeks ago, and my phone is now full of bugs. My biggest issue is that sometimes my mobile data completely stops working - chrome comes up with the error dns_probe_finished_nxdomain (which I've tried to fix using the steps that google suggests), but my whatsapp , facebook etc. don't connect to the internet either. I've had an HTC One on EE for nearly 4 years and have never had this issue until I got the Nougat update, has anyone else had/been able to fix similar problems?
I'm on Software number 18.104.22.168 (which according to the US HTC website is quite an old version) but my phone says that no updates are available.
19-05-2017 12:29 PM
Welcome to the Community @nickjones31
I see you've already done some troubleshooting - was a factory reset one of the steps you tried?
I've had a look and it does look like you're on a older software version.
Was your phone directly from EE or an indirect device?
Thanks - Karen.
19-05-2017 02:33 PM
I've wiped the cache partition within recovery mode, I'd like to leave a factory reset as a last resort solution.
My phone is on a monthly contract direct from EE.
Is there a newer software update for the M9?
19-05-2017 03:18 PM
Thanks for getting back to me @nickjones31
The latest version that was released was 4.27.401.3
You can download the latest updates on the HTC website.
The issues you're having I would definitely suggest backing up your device and doing a full reset.
Let us know how you get on.
Thanks - Karen.
22-05-2017 11:28 AM
I am also having issues @nickjones31.
I am not sure whether problems started after the upgrase to android 7.0 or from when I received and inputted an unlock code from EE.
The problems I get - some apps, mostly google apps like GMail or Playstore won't load, they just hang like there is no internet data to load them, but other apps work just fine. Also all apps lost their permission settings, some lose the settings when I turn off or restart the phone.
I am also on the same software number, how come the software can't be updated over the air rather than through a computer via USB @Karen_C?
I'll give the software update a go before the last resort of a foctory reset, which is always a pain!
22-05-2017 11:48 AM
@tommy_l The app permissions problem is one that I'm also having - sometimes in order to get my mobile data working again, I've reset the phone, which wipes all of my app permissions.
@Karen_C I tried following the steps as suggested by HTC. I downloaded the newest software version provided in the link and connected my phone to my PC, but the software told me that there was no newer version for my phone.
22-05-2017 12:12 PM
@nickjones31, did you try a factory reset?
This is a last resort for me at the moment as I have to call my bank to get them to reset my banking app, plus the time required to download all the apps and set everything back up, massive hassle!
24-05-2017 08:09 AM
@Karen_C@nickjones31, had a chat with HTC support, advised me to put my phone into safe mode for a couple of hours and try some of the apps whilst in safe mode. Otherwise a factory reset was their only solution.
After rebooting from safe mode back to normal mode, my phone seems to be behaving up to now, will post again if the issues re-occur
24-05-2017 08:39 AM