by bry1uk
Explorer

HTC M9, power button not working

Got a HTC M9, power button is not working, any other way of turning phone on?

5 REPLIES 5
by Grand Master
Grand Master

Re: HTC M9, power button not working

Hi, 

 

You sure it's definitely broken? 

 

You can try plugging it into a PC as that sometimes boots the phone. YouTube might be a good place to search for solutions. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by bry1uk
Explorer

Re: HTC M9, power button not working

Hi,

Yeah, its been playing up, and now doesnt work at all. Ive tried plugging into pc and that didnt work, tried all solutions found on google and you tube, and nothing as yet!

 

Thanks

by
EE Community Support Team

Re: HTC M9, power button not working

Good morning @bry1uk

 

Thanks for posting in community 🙂

 

You may need to perform a master reset on the device.

 

Is everything backed up first?

 

Here is the instructions from our HTC ONE M9 - PERFORM A MASTER RESET VIA HARDWARE help and support page.

 

Perform a Master Reset via Hardware

 

If you cannot turn the device on to access any settings, you can perform a factory reset by using the hardware buttons on the device.

 

  1. Ensure the device is turned off.
  2. Press and hold the VOLUME DOWN and the POWER button together.
  3. Wait for the HTC download mode screen to appear, and then release the POWER and VOLUME DOWN buttons.
  4. Press the VOLUME DOWN button to select factory reset.
  5. Press the POWER button.

The device will now reset.

 

Let me know if that fixes things?

 

Thanks

 

Richard

 

🙂

by Grand Master
Grand Master

Re: HTC M9, power button not working

@Richard_C

 

The OP power button is broken so the OP cannot do anything which will involve the power button (I would have suggested your post if it worked) Smiley Happy

 

Thanks 

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: HTC M9, power button not working

@Northerner I got a head of myself, I didn't know if it would have worked even if it didn't power up.

 

Hands help up! 🙂 thanks for the heads up @Northerner

 

@bry1uk I'd speak to the technical team and they may be able to offer further assistance.

 

Cheers

 

Richard

 

🙂

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