by Alison4P
Explorer

HTC Desire 12+ get conditional call forwarding active. Told to get code to canc

I'm trying to deactivate conditional call forwarding on my HTC Desire 12+.  Under settings there is no option for call settings, apparently there is no option for this phone issue!.  Did on-line chat with HTC & they told me to get a code from my provider to switch off?  Does this sound correct & if so where do I enter the code????

 

Thanks

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: HTC Desire 12+ get conditional call forwarding active. Told to get code to

Hi @Alison4P

 

Welcome to the community. 🙂

 

The easiest way to do this is through our customer service team. They can turn your call forwarding off for you.

 

Let us know how you get on.

 

Chris

 

3 REPLIES 3
by
EE Community Support Team
Solution

Re: HTC Desire 12+ get conditional call forwarding active. Told to get code to

Hi @Alison4P

 

Welcome to the community. 🙂

 

The easiest way to do this is through our customer service team. They can turn your call forwarding off for you.

 

Let us know how you get on.

 

Chris

 

Highlighted
by Alison4P
Explorer

Re: HTC Desire 12+ get conditional call forwarding active. Told to get code to

I just text 150 & requested VM off & it has solved the problem.  To turn on again you just need to text vm on to 150.

by
EE Community Support Team

Re: HTC Desire 12+ get conditional call forwarding active. Told to get code to

Hi there @Alison4P

 

Glad you got this sorted 🙂

 

Thanks for coming back and letting us know.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.