by margie07989 Contributor
Contributor

HAWK mobile - camera shutter sound

I have just upgraded to the new EE HAWK mobile.  Am finding the camera shutter sound very loud.  Does anyone know how to shut ths off please

22 REPLIES 22
by Grand Master
Grand Master

Re: HAWK mobile - camera shutter sound

@margie07989  If it’s possible it’ll be in the app settings or in system sounds.  

by Skilled Contributor
Skilled Contributor

Re: HAWK mobile - camera shutter sound

I dont think there is a way of turning off shutter sounds in european mobiles.  I believe it's to help with protecting people from unwanted images.  Perverts, up-skirt images etc...   Some other countries allow shutter sounds to be switched off but european models dont.  Some mobiles allow the sound to be changed but not turned off.

 

 

by margie07989 Contributor
Contributor

Re: HAWK mobile - camera shutter sound

Thank you

 

I had already looked there but there is nothing 

by margie07989 Contributor
Contributor

Re: HAWK mobile - camera shutter sound

Thank you for your reply

 

I have previously found with all mobiles (including European) that I could silence the shutter simply by turning down the volume but this does not work with the HAWK 

by
EE Employee

Re: HAWK mobile - camera shutter sound

Hi and welcome to the community @margie07989

 

Let me look into this for you, in the meantime please do turn your camera on and select the in the camera menu.

 

It should be an option in there.

 

Many thanks,

 

Lee

by margie07989 Contributor
Contributor

Re: HAWK mobile - camera shutter sound

Hi 

 

Thankyou for getting back to me

 

I'm sorry but I do not quite understand your reply.  If you are telling me to go into all the camera settings I have already done this and there is no option for turning the sound sown or off

by
EE Employee

Re: HAWK mobile - camera shutter sound

Hi @margie07989

 

Let me look into this further.

 

Many thanks,

 

Lee

by margie07989 Contributor
Contributor

Re: HAWK mobile - camera shutter sound

ok - thank you

by margie07989 Contributor
Contributor

Re: HAWK mobile - camera shutter sound

Hi

 

I have just received the following email from EE:- 

 

"If someone's reply was so helpful that it solved your issue, tap the 'solution' button. This helps others with the same query find the correct answer.

And, it'll make the person who helped you feel appreciated!

If you didn't find the perfect answer, please post a comment to let us know. It's likely that other customers, such as our Community Stars, will help you out. If they can't help, a member of the EE Community Team will.

See you in the community.

by
EE Community Support Team

Re: HAWK mobile - camera shutter sound

Hi @margie07989,

 

That email is an automatically generated reminder. @Lee_H is looking for a solution for you and will get back to you as soon as possible.

 

Thanks

 

James

by margie07989 Contributor
Contributor

Re: HAWK mobile - camera shutter sound

Thank you James

by margie07989 Contributor
Contributor

Re: HAWK mobile - camera shutter sound

Hi Lee

 

I am still waiting for a reply to offer me a solution for turning off the camera shutter sound.  Please can u advise me 

Thank you

by margie07989 Contributor
Contributor

Re: HAWK mobile - camera shutter sound

Hi James B

 

I have not yet had a rep;y from Lee to offer me a solution to turn off the camera shutter sound. Can you look into this for me please

Thank you

by
EE Community Support Team

Re: HAWK mobile - camera shutter sound

Hi @margie07989,

 

Sorry for the delay in getting back to you.

 

I've managed to get hold of a Hawk to test and it's not possible to turn off the shutter sound.

 

Thanks

 

James

by margie07989 Contributor
Contributor

Re: HAWK mobile - camera shutter sound

Thankyou James - do u think they might update their software to allow for this - I mention this because I was told in the EE Phone shop that this might be the case if enough people complain about it ?  

by
EE Employee

Re: HAWK mobile - camera shutter sound

Hi @margie07989

 

Unfortunately, that would be up to the software developers to make that decision.

 

Many thanks,

 

Lee

 

by margie07989 Contributor
Contributor

Re: HAWK mobile - camera shutter sound

ok - thank you

margie

by Grand Master
Grand Master

Re: HAWK mobile - camera shutter sound

@margie07989  At present this is not possible on that device. 

 

In fact I've just given you the solution with this answer.  

 

A solution might not be what your want but it’s the answer to your question. 

by Skilled Contributor
Skilled Contributor

Re: HAWK mobile - camera shutter sound

I gave the correct answer and reason why on day 1 but hey what do I know 😄 

 

 

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