by Gemma280187
New Member

Grey lines

Hi. I have the Samsung Galaxy S7 Edge and today four grey horizontal lines just appearedon the screen. I gave googled it and it says it is to do with the brightness setting when the brightness is set on maximum they disappear however when it adjusts for daylight they come back.I’ve done the factory setting, adjuststed the brightness, and done all software updates and it’s still present. Is there any other method of fixing this also I did not drop it and it has not or ever been in water. thank you.

2 REPLIES 2
by Grand Master
Grand Master

Re: Grey lines

Hi, 

 

You are probably better off contacting Samsung support regarding this issue or sending it in for repair via your phone insurance.

 

Thanks 




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by
EE Community Support Team

Re: Grey lines

Hi @Gemma280187

 

I hope the great answer @Northerner has offered you helps to resolve your problem.

 

Thank you

 

Richard

 

🙂

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