by Gemma280187
New Member

Grey lines

Hi. I have the Samsung Galaxy S7 Edge and today four grey horizontal lines just appearedon the screen. I gave googled it and it says it is to do with the brightness setting when the brightness is set on maximum they disappear however when it adjusts for daylight they come back.I’ve done the factory setting, adjuststed the brightness, and done all software updates and it’s still present. Is there any other method of fixing this also I did not drop it and it has not or ever been in water. thank you.

by Grand Master
Grand Master

Re: Grey lines



You are probably better off contacting Samsung support regarding this issue or sending it in for repair via your phone insurance.



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Support Team

Re: Grey lines

Hi @Gemma280187


I hope the great answer @Northerner has offered you helps to resolve your problem.


Thank you





Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.