24-04-2018 05:11 AM
Recently got a Huawei P20 pro whicj I love to bits. However Google maps seems to ne very laggy and most times un-responssive. Seems to be a common issue according to XDA forum. Will there be any updayes for this?
I've tried to un- install updates, forcevstop the app and restart but no joy
24-04-2018 08:44 AM
Have you asked Huawei support? Ee don't manufacture the phones.
As you have already checked XDA you will know this issue is for the manufacture to fix with the firmware.
This seems to be a common issue if you search google.
24-04-2018 11:44 AM
Due to the wealth of support seen in the pre order thread i'm sure an EE rep will answer your question and provide information on the firmware update for this EE supplied phone.
EE was in contact with Huawei yesterday so i'm sure they will contact them again and ask for an update on the firmware or if this is an EE delay they will contact an in house team for information.
Seems fair enough for you.
25-04-2018 09:39 AM
Fingers crossed you'll get some info on the status of this update soon from EE, i'm sure they've contacted Huawei and asked them.
I know for me Maps not working would be a major issue and thinking about it it could affect peoples business if they're like an Uber or deliveroo driver.
25-04-2018 11:35 AM - edited 25-04-2018 11:36 AM
That's all supposition! How can you be 3 x sure about what EE will do?
25-04-2018 11:45 AM
If you was in contact with your supplier and knew of another issue that needed to be addressed wouldn't you bring it up for them and seek to get a better answer for your customer?
If yes, then it seems fair to expect any other customer service representative to do the same.
If not why not and why chose this level of customer service?
Also i choose to hope for the good in people and a service. I hope you do to and offer support in getting a concise answer for this customer rather than question someone else who is trying to by highlighting what more could and I hope be done.
25-04-2018 12:09 PM
@Bellyman @CheyenneB Perhaps contacting the app developer will be the best course of action seeing as EE didn’t design or maintain the app. If your experiencing data issues with other get apps then perhaps it could be the EE connection but you’re only pointing out Google maps.
25-04-2018 12:19 PM
I don't have a P20 but saw a day one review of this device and the Google Maps issue was highlighted in that. It seems its affecting many users on many networks and carrier specific firmwares. It seems to be a Huawei issue that they will fix via an update which should be quickly passed on... if not why not but it wouldn't hurt someone in EE contacting Huawei to ask, would it?
25-04-2018 01:14 PM - last edited on 25-04-2018 04:52 PM by MikeT
As you will see by the post I made above if you search Google this is a well documented issue so something I'm sure Huawei know about and will be addressing on their new handset,
As this only seems to impact Huawei and works on other android devices then this is (like many issues with this manufacturer) related to the chip set. As I also mentioned the best course of action would be to contact Huawei CS
12-05-2018 10:44 AM
Just wondering if anyone has had a software update for their EE p20 Pro yet? I've looked online and there are definitely later firmware versions, but they don't seem to have been rolled out from EE yet.
I'm currently on .103 and there seem to be a LOT of bugs in the software. Is there anyway to force an update or manually download it?
12-05-2018 10:49 AM
@mja089 Updates come to the device via EE any other update for the device is not a carrier update so you can not force install an update unless you flash the device with a none carrier firmware.