by rick1986
New Member

Google Pixel back glass replacement

Has anyone had to get the back glass repaired on their Google pixel?

 

Mine has cracked right over the lens (wasnt dropped, must have banged into something whilst in my pocket). Google support were terrible and wouldnt help, told me to contact ee. Tried ee, they said contact google so I'm going round in circles. 

 

Just want to know how I can get it fixed so I'm not paying 50 quid a month for a phone with no camera!

3 REPLIES 3
by Brilliant Contributor
Brilliant Contributor

Re: Google Pixel back glass replacement

They should be passing you to each other.

 

Google could fix it it. EE could send it to Google.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
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by Brilliant Contributor
Brilliant Contributor

Re: Google Pixel back glass replacement

@rick1986 I assume you have no insurance? Possibly house insurance or with your bank? 

 

Google led would be the best ones to repair it I would contact them again They should be more efficient than EE 

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by
EE Employee

Re: Google Pixel back glass replacement

Hi and welcome to the community @rick1986

 

If you pop into your local EE store, they will be able to send your device away for a chargeable repair.

 

I would also speak to Google support to have this looked into again.

 

Let me know how you get on.

 

Many thanks,

 

Lee

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