by GooglePixelXL Investigator
Investigator

Google Pixel XL blue - stock news

Does anyone have any idea when EE will be getting stock of these devices? I can't find any information anywhere.

9 REPLIES 9
by
EE Community Support Team

Re: Google Pixel XL blue - stock news

Good morning @GooglePicelXL.

 

Thanks for coming to the community.

 

Is this for an upgrade or new line with us?

 

Also is this for the 32GB?

 

Thanks 🙂

by GooglePixelXL Investigator
Investigator

Re: Google Pixel XL blue - stock news

This is an upgrade in 32GB 🙂

 

Many thanks

by
EE Community Support Team

Re: Google Pixel XL blue - stock news

Great thanks @GooglePixelXL,

 

In this case please give us a call.

 

Our upgrades team will be able to let you know when this will be available for you.

 

Have a great weekend!

 

 

by GooglePixelXL Investigator
Investigator

Re: Google Pixel XL blue - stock news

It's funny because I get told that it's available and in stock, but as soon as it's revealed I have pre ordered one I'm told there is no stock and there will be stock coming in the next couple of days. 

 

I think EE just need to be honest, that way answers will be consistent. 

 

🙂

by
EE Employee

Re: Google Pixel XL blue - stock news

Good Morning @GooglePixelXL

 

I've just had a look on the website and the standard device is available for dispatch within 7 days and the XL is available to pre-order with delivery expected within 14 days.

 

This will be about the same for upgrades.

 

Where did it show the device as in stock?

 

Thanks - Karen. Smiley Happy

by GooglePixelXL Investigator
Investigator

Re: Google Pixel XL blue - stock news

Hi Karen,

 

I spoke to two advisers, the first told me it was available and I specifically asked if it was in stock and was told it was, then I was transferred to another adviser and I said I had already pre ordered, and was then told there was no stock.

 

I was under the impression that the phone was being released on 24th. When I ordered it (18th) I was told it would be within 14 days and I would get an update after 7.

 

I understand that this isn't EE's fault, but I just want honest and consistent answers. If they don't know when it's coming in to stock, tell me, but don't lie about it 😞 it can't be another 14 days every week.

 

Really hoping it comes this week. I just wanted a date so that I don't have to keep obsessing.

 

Thanks for your help Karen 🙂

by
EE Employee

Re: Google Pixel XL blue - stock news

Hi @GooglePixelXL

 

Sorry about the inconvenience and I hope the device will be with you ASAP.

 

Many thanks,

 

 

Lee

by Skilled Contributor
Skilled Contributor

Re: Google Pixel XL blue - stock news

@GooglePixelXL

 

This happened with the initial release where we were getting conflicting information (there is a thread on the forum about it) - but hopefully you will get it shortly, just don't cancel the order and try somewhere else as they will be in the same situation

 

 

by GooglePixelXL Investigator
Investigator

Re: Google Pixel XL blue - stock news

Hi @mirdragon

 

I was reading through that thread a few days ago actually, and I was retroactively feeling bad for everyone. I know exactly what you were all going through. You'd have thought they had learned a thing or two about that fiasco.

 

but you know what they say, those who fail to learn from history are doomed to repeat it...

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