by markrach78 Investigator
Investigator

Google Pixel Microphone Problems

Seems my Pixel is having problems my Mic stops working all of a sudden then mysteriously starts working again the phone is just over 2 weeks old and i cant seem to find out what to do , my EE shop told me to call Google as they informed me it was a known problem, then Google told me to contact my carrier (EE) as they have to deal with it!!

 

Who is correct here i have a semi working £500 phone on a 24month agreement someone needs to take charge 

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: Google Pixel Microphone Problems

Good Morning @markrach78

 

As it's within 28 days the store will be able to replace the device for you.

 

I've confirmed this would be the case even if it was a known issue.

 

You may have already done this but if not you'll need to back up the device, do a factory reset and test the device.

 

It's more than likely not a software fault but it just rules it out.

 

Pop back and let us know how it goes!

 

Thanks - Karen. Smiley Happy

14 REPLIES 14
by Brilliant Contributor
Brilliant Contributor

Re: Google Pixel Microphone Problems

Either can sort this out.

 

EE can take it in for repair or so can google.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Star Contributor
Star Contributor

Re: Google Pixel Microphone Problems

Hi

 

I believe Google has said to send the back to them if it was bought direct as it is a known hardware issue.

 

http://www.theverge.com/2017/3/9/14868400/google-pixel-microphone-issues

 

https://support.google.com/pixelphone/forum/AAAAb4-OgUsIW_gxTpXX3s/?hl=by

 

As this is bought via EE i suspect they will honor the acknowledgement its a known issue and replace it.

 

Mark

by markrach78 Investigator
Investigator

Re: Google Pixel Microphone Problems

Hi

It was purchased via EE (Local Store) so they could replace it for me yes?, i dont want to change the phone as i love it its great just this issue it has.

by Brilliant Contributor
Brilliant Contributor

Re: Google Pixel Microphone Problems

EE will not replace it but most likely send it back to Google.

 

Google will then either repair or replace.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Employee

Re: Google Pixel Microphone Problems

Good Afternoon @markrach78

 

When exactly did you get the device - are you within 28 days?

 

What store was it from?

 

Thanks - Karen. Smiley Happy

 

 

by markrach78 Investigator
Investigator

Re: Google Pixel Microphone Problems


Hi

Yes the handset was purchased on 26/2/2017

 

EE Store in Argos Bletchley (Handset was purchased from a store 3 miles away from this one) Milton Keynes

 

Was told this Sunday just gone 

by
EE Employee

Re: Google Pixel Microphone Problems

Hi @markrach78

 

I am awaiting some information back from my retail team in regards to this.

 

Either myself or @Karen_C will be in touch soon as we have more details.

 

Many thanks,

 

Lee

by markrach78 Investigator
Investigator

Re: Google Pixel Microphone Problems

Thank you.

 

Hope to hear from you soon.

by markrach78 Investigator
Investigator

Re: Google Pixel Microphone Problems

Good morning,

 

Do we have any update on this please.

 

Rachel

by
EE Employee
Solution

Re: Google Pixel Microphone Problems

Good Morning @markrach78

 

As it's within 28 days the store will be able to replace the device for you.

 

I've confirmed this would be the case even if it was a known issue.

 

You may have already done this but if not you'll need to back up the device, do a factory reset and test the device.

 

It's more than likely not a software fault but it just rules it out.

 

Pop back and let us know how it goes!

 

Thanks - Karen. Smiley Happy

by whalleys5
Explorer

Re: Google Pixel Microphone Problems

hi my mic has stopped working i can no longer make or receive calls, i have had the phone 12 months, i cant phone ee because of this, could you please advise.

stephen.

by
EE Community Support Team

Re: Google Pixel Microphone Problems

Hello there @whalleys5

 

Thanks for posting on the community.

 

If you use our online troubleshooter tool  for your problem this will let you know what is needed.

 

You can book a repair through the tool if this is required.

 

Hope you get this sorted 🙂

by whalleys5
Explorer

Re: Google Pixel Microphone Problems

thats brilliant , thank you Smiley Very Happy

by
EE Community Support Team

Re: Google Pixel Microphone Problems

No problem at all @whalleys5

 

Have a great day 🙂

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