by Therapyblog
Explorer

Gameloft

I keep getting text messages from this company claiming that I have a subscription with them and I don't know how to stop them.. I have never played games on my phone and have never subscribed to anything. Can anyone advise please. Thanks in advance. 

4 REPLIES 4
by Grand Master
Grand Master

Re: Gameloft

What no. are they from?

 

These will be reversed-charged texts from Premium Rate nos. you may have inadvertently subscribed to via Web or TV. EE are not obliged to refund you but you may complain to the Premium rate regulator Phone-paid Services Authority or the firm itself. You can check out those nos. yourself on that site.

 

You could try texting STOP to the number, but it may cost and may not work. 

 

You should also ask EE to block Premium Rate numbers so this doesn't happen in future.

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by
EE Community Support Team

Re: Gameloft

Hi @Therapyblog,

 

Welcome to the EE Community.

 

That's good advice from @XRaySpeX, please reply with STOP to cancel the subscription.

 

Thanks

 

James

by Therapyblog
Explorer

Re: Gameloft

I haven't been able to resolve this issue. Thanks for your help anyway.
by
EE Employee

Re: Gameloft

Hi @Therapyblog

 

Did you speak to customer services to have a block placed onto your account?

 

Many thanks,

 

Lee

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