Galaxy s10+ Delay Ceramic white.

[Kostya336]

Have pre ordered galaxy s10+ on ceramic white 512gb.. On Sunday... 

Have since been chasing for my order with no result? 

I have not had any contact from ee or dpd stating my order is going to be delayed until I personally contacted them. 

Ee still has no information as to when my order is going to be 3ven shipped.. yet some customers have had explained that theirs will be delayed by 21 days from date of pre order. 

Also what is the point of telling your customer that you'll update them later on that day just to never contact them.. is that so we hang up and you don't have to give any awful excuses? 

The website still states 7 day dispatch which is disgrace. 

Will be cancelling the pre order if it's not here and simply buying one in store. 

I don't blame EE for delay... I blame ee for the way it's being handled. 

[Leanne_T]

Hi @DelTree

Thanks for coming to the community.

What does our online order tracker show for your order?

Did you get an initial confirmation email with a tracking number in?

Thanks.

Leanne.

[Kostya336]

Awaiting Confirmation on the online order tracking.

however have had an email from EE saying order confirmed and giving me my order number in format 000*******

Also Have spoke to CS, they confirmed there was stock of ceramic white. and I was on my day 6 of my dispatch date. and should of had a notice yesterday, yesterday came, and nothing still...

Shall be cancelling later on today, and waiting for a 5G version at this point.

[Leanne_T]

Hi there @Kostya336

Thanks for coming back to me.

I have sent you a private message to get some details.

Leanne 🙂

[DelTree]

@Leanne_T the tracker says "Sorry, we can't show your order details right now. "

[Leanne_T]

Hi @DelTree

Did you order in store, online or over the phone?

How long has this error shown for you?

Also, are you using your 000 number or XKN number?

Leanne.

[DelTree]

@Leanne_T I ordered online on the 28th Feb, it is a xkn numer and it has shown that since the 28th feb.

[Leanne_T]

Hi @DelTree

Thanks for coming back to me.

I have sent you a private message to get some details.

Leanne.

[danmorley12]

I called CS last night as I have few issues and wow, was on for over 1 hour with no result at all.

My Ceramic white one should be with me in 7 days I was told, so not this Fiday at all!

My wifes upgrade has these issues

1 cant get BT sport, tried everything, they're suppost to reset BT and get back to me Monday....eeerrr no

2 Apple music says 3 months free not 6 like EE are advertising

3 No bag or info on how to send her old phone back

What has happened to EE they have always been superb and I've been with them for over 20 years, but now.......

[Leanne_T]

Hi there @danmorley12

I am sorry to hear you are having these problems.

Let me see what I can do to help 🙂

1. What happens when you try and set up BT Sport?
2. Has she had the Apple offer previously with us?
3. Also, was this an annual upgrade?

Thanks, Leanne.

[danmorley12]

She has upgraded 6 months early

BT sport says you have not activated it, so I press activate then  email and password then it asks If Im a EE BT sport customer then gives error, ring EE  id003

It is linking my old BT landline number up to this EE account I think

She has had Apple about 2 years ago I think

Just called Carphone Warehouse they have loads of Ceramic White 512g in stock for tomorow so whats EE playing at??