by Kostya336 Valued Contributor
Valued Contributor

Galaxy s10+ Delay Ceramic white.

Have pre ordered galaxy s10+ on ceramic white 512gb.. On Sunday... 

Have since been chasing for my order with no result? 

 

I have not had any contact from ee or dpd stating my order is going to be delayed until I personally contacted them. 

 

Ee still has no information as to when my order is going to be 3ven shipped.. yet some customers have had explained that theirs will be delayed by 21 days from date of pre order. 

 

Also what is the point of telling your customer that you'll update them later on that day just to never contact them.. is that so we hang up and you don't have to give any awful excuses? 

 

The website still states 7 day dispatch which is disgrace. 

 

Will be cancelling the pre order if it's not here and simply buying one in store. 

 

I don't blame EE for delay... I blame ee for the way it's being handled. 

78 REPLIES 78
by Ace Contributor
Ace Contributor

Re: Galaxy s10+ Delay Ceramic white.

Hi @Kostya336

 

@I understand how frustrating this can be.  I had the same a few years ago with an iPhone.  Unfortunately, despite EE placing large orders for devices, the manufacturers don’t always supply enough in the first batch. 

They can only tell us more information when they have it themselves . If you call 150, somebody may be able to assist you with further info as to when you can expect your phone. 

I hope you get sorted soon and you will have your phone very shortly. 

by Kostya336 Valued Contributor
Valued Contributor

Re: Galaxy s10+ Delay Ceramic white.

In all fairness EE have done a shocking job communicating the whole issue... if not for me ringing up... or reading the community pages I wouldn't of knew about the delay. Further more when I did ring I get told I'd get a call back at certain times and no one rings you back. Or contacts you. I would of accepted a explanation and would of left it at that... EE we're aware of issue a week ago yet made very little effort to care for their customers. 

I understand the fact that they don't know any better however promising customers info and then blatantly pushing then back makes matters worse

by Brilliant Contributor
Brilliant Contributor

Re: Galaxy s10+ Delay Ceramic white.

There is no stock of the Ceramic White 516GB on Samsug either so there will be a long wait.

 

Do you have your heart set out on white? There is blsck available on the Samsung site but hen this doesn't mean EE will have any.

 

The 21 day wait others are getting is just the standard reply you get when asking. This doesnt mean they will wait the full 21 days or it could be longer if Samsung hasn't got the stock by then.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Ace Contributor
Ace Contributor

Re: Galaxy s10+ Delay Ceramic white.

@Kostya336

As soon as EE has any updates regarding stock, they will update customers who are still waiting. I know it’s frustrsting, but other networks are in the same boat. Deliveries come in batches to EE and nobody knows exactly what and how many there are until they are here. They are then allocated to customers ASAP in order of when the pre order was placed.  This happens with all the big phone brands each year, and it’s just a case of the manufacturers under estimating the demand for their products. 

Fingers crossed you get an update and your device soon. X

by Kostya336 Valued Contributor
Valued Contributor

Re: Galaxy s10+ Delay Ceramic white.

Fair enough, however EE website states... In stock? or is that to further mislead people...

by Brilliant Contributor
Brilliant Contributor

Re: Galaxy s10+ Delay Ceramic white.

The ceramic white is now in stock on Samsung site and the black is now out of stock.

 

So looks like it's not misleading and you may be getting it soon.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Kostya336 Valued Contributor
Valued Contributor

Re: Galaxy s10+ Delay Ceramic white.

In all fairness, EE website has always stated in stock. and still does even for the ceramic black.

 

"may be getting it soon"

 

dont take this personal however the response is just not good enough from the network as thats all they can tell us.

 

I'm few of lucky people that still have a spare device to use, however what if i didnt have a handset spare? id be without for an indefinate ammount of time... EE offers what a meere £20 credit for the huge delay?

Call me greedy but i rather pay £20 and have my phone.

 

Shall not be waiting for 3 weeks, and will be cancelling the pre order if thats the case.

by Brilliant Contributor
Brilliant Contributor

Re: Galaxy s10+ Delay Ceramic white.

£20 is a lot if you break down your tariff plan price.

 

EE cant say when because they are in the mercy of Samsung.

 

This happened every year with the iPhone release the galaxy s release and the galaxy note release.

 

It's no surprise and you think Samsung or Apple would start mass making more to begin with.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Kostya336 Valued Contributor
Valued Contributor

Re: Galaxy s10 Delay Ceramic white.

This is what it comes down to... You say EE are in mercy of Samsung, however if that was the case why not set handsets to out of stock on website? They don't do that. so they don't loose sales, however that results in unhappy customers.

EE kind of dug them selves a hole. their website states 7 days, however that's very much not the case?

I'm not upset that I'm not getting my phone on release,
I'm angered at the fact that EE have done very little to communicate or deal with the issue.

Website still says in stock and no issue. When that is really not the case. and when you ring 150 depends who you speak to, they simply burry head in sand.
by Brilliant Contributor
Brilliant Contributor

Re: Galaxy s10 Delay Ceramic white.

How you know it's not 7 days? It's only been out 3 days so far. So you may have it before Friday.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Kostya336 Valued Contributor
Valued Contributor

Re: Galaxy s10 Delay Ceramic white.

That's like saying okay, but what if comes Friday and I still don't have it? at this point it would of been a week past due. without any update from CS...

and then what? another week? another month?

EE done absolutely minimum to keep the customers happy and updated.

Some people actually paid a fairly large upfront cost and are still without a phone...
Some people counted on the phone as they are going away on holidays, trips etc...

Also if I have to wait 21 days for a handset. may as well cancel pre order and wait for the release of the 5G version In April...
by danmorley12 Contributor
Contributor

Re: Galaxy s10 Delay Ceramic white.

Same boat myself, ordered ceramic white on first day you could 24th? then cancelled it as I paid £70 upfront and I noticed a week later the upfront cost had gone, rubbing my hands with glee soon faded away when I reordered it on the 1st March I was told there was a delay and I'd get it, not on realese day, but before the following friday 15th.

 

Now when I check my status it just says unconfirmed delivery date, called em and like you guys say some say it will be by Friday others say how long is a piece of string, to make matters worse the wifes prisim white arrived on the 8th and shes loving hers and I'm stuck with my old S8 arrrrrhhhh wish I'd have spent the £70 now typical........

 

And I have seen both white phones in the flesh now and really there is nowt in the two!!

 

EE need to be keeping us informed better than this though, don't they know how despaerat we are for our new phones??

by Brilliant Contributor
Brilliant Contributor

Re: Galaxy s10 Delay Ceramic white.

A pre order is never a guarantee you'll get it on release day.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Kostya336 Valued Contributor
Valued Contributor

Re: Galaxy s10 Delay Ceramic white.

Yup! share your pain bud!

 

Gets worse, have seen s10+ in ceramic white locked to EE already for sale on local site...

by Kostya336 Valued Contributor
Valued Contributor

Re: Galaxy s10 Delay Ceramic white.

So ive been told this 65 times now. Which isnt an issue. The issue is not knowing when were getting our phones at all.

I'm sorry but i dont want to wait 3 weeks for a phone and would much rather opt for something else if thats the case.

 

EE cant even give us an idea of how long... Simply doing this so people like my self dont opt out for other things so they dont lose sales.. which is extremely unfair.

by Brilliant Contributor
Brilliant Contributor

Re: Galaxy s10 Delay Ceramic white.

If EE doesn't know they cant give you that answer. Theybare at the mercy of Samsung and they will prioritise their own customers.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Kostya336 Valued Contributor
Valued Contributor

Re: Galaxy s10 Delay Ceramic white.

EE should make customers aware that that's the issue, however Ive done nothing but chase. and still yet to have a response
by danmorley12 Contributor
Contributor

Re: Galaxy s10 Delay Ceramic white.

Look like I'm just going to have to wait or now I'll loose the charger and ear buds. 

 

Went to Sheffield EE yesterday and they had no stock either, what they playing at eh? 

by Brilliant Contributor
Brilliant Contributor

Re: Galaxy s10 Delay Ceramic white.

You can claim the ear buds now.

 

Your pre order confirmation should be proof enough.

 

But if not and it goes past 8th April I'd be claiming £139 compensation.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below

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