03-01-2017 01:06 PM
Hello all and a Happy New Year to you. 🙂
Long time customer of EE (small business package, so not sure if this has a bearing) and I got a shiny new S7 Edge for Christmas.
It has the stock UK BTU firmware on it, I believe:
But, even though WiFi calling is enabled in the App-phone setting, I have never received a text message, nor have I been able to use it (case in point - where I am now there is no mobile signal whatsoever, but I have no WiFi calling ability).
Could anyone shed any light on this please?
03-01-2017 01:48 PM
Its not available straight away and can take 24 hours to activate. Please see EE guide here.
Also you need wifi activated on the phone.
03-01-2017 02:08 PM
Oh and yes...it has WiFi connected 🙂
And I've tried three different locations with various flavours of WiFi (BT business, Sky residential and Virgin cable) just in case it was active and I had no SMS confirmation due to being a business account.
And I've also opened up UDP 500 and 4500 (IKEv2) on two of those locations. Again, just in case.
03-01-2017 02:39 PM
I just got off the phone with them 🙂
It wasn't enabled apparently so it has been, aloing with 4G calling.
I will wait a little while then power cycle the phone and see how things go.
11-01-2017 08:44 AM
Just thought I'd provide an update. It still didn't work after speaking to the support team so I was escalated and after checking that I had the correct firmware versions, I was sent an SMS to activate it. The SMS came through and I restarted my phone but still nothing.
I've been told that because I didn't buy the phone from EE - tough - take it back to the place I bought it.
Nice service for a business contract of over two years averaging £130 a month spend.
11-01-2017 10:34 AM