by Yellowmatic Established Contributor
Established Contributor

Galaxy S6 fast charging not working anymore.

For the past couple of weeks fast charging doesn't seem to work anymore, if anything it's slower than it would be on a normal charger. Painfully slow, in fact.  But it still says "fast charging" on the screen. I tried plugging it in my other Samsung charger (for the tablet) and it seems to charge ok, albeit at normal speed. Also, it would make a sound when plugged in, then another immediately after confirming fast charging, now it only makes the sound once and as I said, it does say fast charging, but it most definitely isn't! 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Galaxy S6 fast charging not working anymore.

Thanks @Yellowmatic.

 

In this case if you get in touch with our customer service team they can see what can be done to help you with this.

 

Let me know how you get on 🙂

5 REPLIES 5
by Grand Master
Grand Master

Re: Galaxy S6 fast charging not working anymore.

Hi, 

 

Your battery maybe on its way out. 

 

It maybe worth contacting Samsung mobile support to see if the phone is still under warranty.

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Galaxy S6 fast charging not working anymore.

Good Afternoon @Yellowmatic

 

Welcome back to the community.

 

How long have you had the device for?

 

Is this on an EE personal contract?

 

Thanks 🙂

by Yellowmatic Established Contributor
Established Contributor

Re: Galaxy S6 fast charging not working anymore.

Yes Leanne, personal 24 month contract. Bought the phone on 3/1/2016.

Cheers.

by
EE Community Support Team
Solution

Re: Galaxy S6 fast charging not working anymore.

Thanks @Yellowmatic.

 

In this case if you get in touch with our customer service team they can see what can be done to help you with this.

 

Let me know how you get on 🙂

by Ace Contributor
Ace Contributor

Re: Galaxy S6 fast charging not working anymore.

I'd recommend a factory reset. Backup your data first, it will wipe everything.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.