23-01-2017 08:57 AM
I'm trying to register for my free apple music, following the correct procedure on my new phone.
The apple music app appears to verify membership by picking up the phone number stored on the sim card, which is where the problem starts. My first sim card had a number stored on it that's different to my actual phone number, confirmed by going to settings>about device>status>sim card status>my phone number.
I spoke with EE support who said this is normal and they would send me a new sim to resolve the problem. The new sim arrived and the process above now reveals a 'my phone number' of 00000000000.
Now when trying to register via the apple music app I get:
"00000000000 You don't have an Apple Music membership through EE". This is the same message I was getting with the old sim, albeit with the old phone number stored on it instead of all the zeros.
Can anyone help please?
23-01-2017 10:38 AM - edited 23-01-2017 10:39 AM
23-01-2017 11:37 AM