by jo-nes Investigator
Investigator

Forced stopped Phone/Messages Storage what can I do to unstop it please?

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Forced stopped Phone/Messages Storage what can I do to unstop it please?
5 REPLIES 5
by
EE Employee

Re: Forced stopped Phone/Messages Storage what can I do to unstop it please?

Hi and welcome to the community @jo-nes

 

Please, can I get you to clear the cache and data storage of the messaging app to see if that helps?

 

Many thanks,

 

Lee

by jo-nes Investigator
Investigator

Re: Forced stopped Phone/Messages Storage what can I do to unstop it please?

Hi Lee

I did try that before I forced stop the app.

Now after a forced stopped it both the cache and data are zero and greyed out as is the enable and forced stop buttons.

Not sure what this app does and thus what I have lost?

Originally was trying everything to solve the on going annoying Google play problem of not downloading updates - solved that for now but created this other issue.

Any help would be welcome.

Thanks

Sharon

 

 

Highlighted
by
EE Employee

Re: Forced stopped Phone/Messages Storage what can I do to unstop it please?

Hi @jo-nes

 

What kind of phone do you have?

 

Many thanks,

 

Lee

by jo-nes Investigator
Investigator

Re: Forced stopped Phone/Messages Storage what can I do to unstop it please?

Hi Lee

It is a Huawei P10

Thanks

Sharon

 

by
EE Community Support Team

Re: Forced stopped Phone/Messages Storage what can I do to unstop it please?

Hi @jo-nes,

 

Welcome to the EE Community.

 

Please get in touch with customer services so our technical team can run through some diagnostics with you.

 

They'll be happy to help.

 

Thanks

 

James

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