Hi. I got a new upgrade 2 weeks ago but the phone is faulty when charging and making calls. Am i entitled to a new phone?
Hi @nicoleboydell19 Yes you are if you got it online or over the phone you need to call Ee and tell them if you got it in store you can return it to them and ask for a replacement
So I can try and assist, please may I know where you got the phone from.
Hi @Lee_H i got the phone from EE over the phone.
Thanks for coming back to us.
In this case please give our customer service team a call they will be able to help you further.
Have a great day 🙂
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