13-10-2017 01:02 PM
I’m hoping some one can help,
I have a Samsung s8+ and since I have had it 28/04 the phone developed a fault and had it replaced with a replacement phone delivered the next day. However last nigh I noticed my phone would not charge at all despite charging 3 different chargers.
I Rang EE today they told me it would need fixing however they expect me to be without a phone for up to 2 weeks whilst this gets fixed. This is disgusting there is no way possible I can be without a phone for 2 weeks especially when I have dependants that need to contact me on a daily basis.
I need someone from EE to take action and replace my phone for and not have to wait 2 weeks.(I actually have been very patient with EE of the last 2 months the signal at my work has been none and I keep getting messages from EE updating me to say they are still looking at the issue)
Please can someone from EE contact me to sort this mess out. I can not be without a phone for 2 weeks its not possible
13-10-2017 01:10 PM
No one from this user discussion forum will contact you. You need to contact CS & discuss the possibility of a loan phone for the duration.
13-10-2017 01:13 PM - edited 13-10-2017 01:14 PM
This is a customer forum no one from EE will call you.
EE have procedures and they have already once replaced the phone they will only repair this as this fault isn't a known issue.
If you need a phone in the mean time then go into store they may have loan phones.
If not go to a carphone warehouse. They do have loan phones for a £50 deposit which you get back once you pick up your repaired S8+
CPW can repair any phone and if it is covered by warranty then it will be free. You don' have to have purchased from CPW to do this. I have never purchased from CPW but have used this service before.
13-10-2017 01:24 PM
@Belal11 You can take the phone to a store and they will send it off for you if they have a loan phone that they can give you one but there is no guarantees that they will have a lone phone as they all could be out and being used.
13-10-2017 03:43 PM
Hi @Belal11 and welcome to the community.
Please do take a look at our guide on repairs as this will be able to assist.
Our stores do offer a loan and repair service which will be able to assist.
We would only offer a replacement device if you have insurance or within the first 28days of purchase.
Hope this helps,