by Eeyore79
Visitor

Factory reset lost my phone contacts

Hello all . I've got a Samsung galaxy s5 and I done factory reset and I've lost all my contacts.  Is there a way to get them back ... thanks again 

2 REPLIES 2
by Grand Master
Grand Master

Re: Factory reset lost my phone contacts

Hi @Eeyore79

 

If you have backed them up on Google via your Google phone account you will be asked if you want to download them when you go through the initial registration process. 

 

Also check you haven't backed them up on your Samsung account (if you registered one).

 

Thanks




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by
EE Community Support Team

Re: Factory reset lost my phone contacts

Morning @Eeyore79

 

Thanks for coming to the community.

 

Has the advice from @Northerner helped you get your contacts back?

 

Hope to hear back from you soon.

 

Leanne 🙂

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