by DazT Investigator
Investigator

Excessive battery drain overnight oneplus 7pro

Hi, since I've had my oneplus 7 pro the battery overnight is draining by 30% while I sleep. Surely this can't be normal? Battery usage doesn't show any one app using battery overnight so I'm a bit stumped?

 

Anyone got any ideas or should I return the phone. 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Excessive battery drain overnight oneplus 7pro

@DazT   Try a factory restart first.  If the issue is still there then take it to a store so it can be looked at.   

if you got the device from a store you get 12 days to take it back if there is a fault with the device to get it exchanged after that your device get sent off for repair

7 REPLIES 7
by Grand Master
Grand Master
Solution

Re: Excessive battery drain overnight oneplus 7pro

@DazT   Try a factory restart first.  If the issue is still there then take it to a store so it can be looked at.   

if you got the device from a store you get 12 days to take it back if there is a fault with the device to get it exchanged after that your device get sent off for repair

by DazT Investigator
Investigator

Re: Excessive battery drain overnight oneplus 7pro

I've had it longer than twelve days but I will try the factory reset. 

by
EE Community Support Team

Re: Excessive battery drain overnight oneplus 7pro

Hi @DazT

 

Welcome to the community. 

 

It does seem strange that the usage doesn't show on your battery usage.

 

Let us know if it's any better after the factory reset.

 

Chris

Highlighted
by DazT Investigator
Investigator

Re: Excessive battery drain overnight oneplus 7pro

Turned off 5g, overnight, see if it was that searching for a network I don't have. No such luck. Screenshot_20190917-070236.jpg

by
EE Community Support Team

Re: Excessive battery drain overnight oneplus 7pro

Hi @DazT

 

Thanks for coming back to us.

 

In this case, if you can get in touch with our Tech Gurus on 150, they will be able to help you further 🙂

 

Let us know how it goes.

 

Leanne.

 

 

by DazT Investigator
Investigator

Re: Excessive battery drain overnight oneplus 7pro

Factory reset, with all my apps restored seems to have solved things. 4% battery usage overnight which is what I would expect. I'm sure I had a os update at some point on this phone so maybe it was that as I've not had one yet.

 

Anyway thanks for the help Chris B

by
EE Community Support Team

Re: Excessive battery drain overnight oneplus 7pro

Thanks for the update @DazT 🙂

 

James

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